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Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

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Cultural influences on service quality and customer satisfaction: evidence from Greek insurance. / Tsoukatos, E; Rand, G K.
In: Managing Service Quality, Vol. 17, No. 4, 2007, p. 467-485.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Tsoukatos, E & Rand, GK 2007, 'Cultural influences on service quality and customer satisfaction: evidence from Greek insurance', Managing Service Quality, vol. 17, no. 4, pp. 467-485.

APA

Tsoukatos, E., & Rand, G. K. (2007). Cultural influences on service quality and customer satisfaction: evidence from Greek insurance. Managing Service Quality, 17(4), 467-485.

Vancouver

Tsoukatos E, Rand GK. Cultural influences on service quality and customer satisfaction: evidence from Greek insurance. Managing Service Quality. 2007;17(4):467-485.

Author

Tsoukatos, E ; Rand, G K. / Cultural influences on service quality and customer satisfaction: evidence from Greek insurance. In: Managing Service Quality. 2007 ; Vol. 17, No. 4. pp. 467-485.

Bibtex

@article{f1df462650f34268ad3f1a544802f622,
title = "Cultural influences on service quality and customer satisfaction: evidence from Greek insurance",
author = "E Tsoukatos and Rand, {G K}",
year = "2007",
language = "English",
volume = "17",
pages = "467--485",
journal = "Managing Service Quality",
issn = "0960-4529",
publisher = "Emerald Group Publishing Ltd.",
number = "4",

}

RIS

TY - JOUR

T1 - Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

AU - Tsoukatos, E

AU - Rand, G K

PY - 2007

Y1 - 2007

M3 - Journal article

VL - 17

SP - 467

EP - 485

JO - Managing Service Quality

JF - Managing Service Quality

SN - 0960-4529

IS - 4

ER -