Home > Research > Publications & Outputs > Defensive routines as coping mechanisms against...

Research

Links

Text available via DOI:

View graph of relations

Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation

Research output: Contribution to Journal/Magazine › Journal article › peer-review

E-pub ahead of print

Standard

Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation. / Yang, Y.; Shamim, S.; De Massis, A. et al.
In: Technological Forecasting and Social Change, Vol. 216, 124143, 31.07.2025.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Yang, Y, Shamim, S, De Massis, A & Gao, D 2025, 'Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation', Technological Forecasting and Social Change, vol. 216, 124143. https://doi.org/10.1016/j.techfore.2025.124143

APA

Yang, Y., Shamim, S., De Massis, A., & Gao, D. (2025). Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation. Technological Forecasting and Social Change, 216, Article 124143. Advance online publication. https://doi.org/10.1016/j.techfore.2025.124143

Vancouver

Yang Y, Shamim S, De Massis A, Gao D. Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation. Technological Forecasting and Social Change. 2025 Jul 31;216:124143. Epub 2025 Apr 18. doi: 10.1016/j.techfore.2025.124143

Author

Yang, Y. ; Shamim, S. ; De Massis, A. et al. / Defensive routines as coping mechanisms against technostress : roles of digital leadership and employee goal orientation. In: Technological Forecasting and Social Change. 2025 ; Vol. 216.

Bibtex

@article{47c4ecf137ed47fba9a6ae493bd5726d,
title = "Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation",
abstract = "In today's workplace, the proliferation of digital technologies has transformed work tasks but also led to technostress. This stress, associated with technology use, negatively impacts employees' behavioral outcomes and performance. Despite these effects, research on coping strategies for technostress and mitigation methods for individuals and organizations remains limited. This study utilizes the transactional theory of stress and coping to analyze the process of technostress, specifically focusing on defensive routines as a coping mechanism and technology-enabled performance as an outcome. Additionally, the study draws on Job-Demand Resource model to examine two critical moderators: employees' goal orientations and digital leadership. To gather data, we collected multisource data from 221 salespeople and their line managers in Pakistan. The results demonstrate that defensive routines act as a mediator between technostress creators and technology-enabled performance. Furthermore, we found that digital leadership plays a buffering role, alleviating the negative impact of technostress creators on technology-enabled performance. This research significantly contributes to the existing theories on technostress and routine dynamics.",
author = "Y. Yang and S. Shamim and {De Massis}, A. and D. Gao",
year = "2025",
month = apr,
day = "18",
doi = "10.1016/j.techfore.2025.124143",
language = "English",
volume = "216",
journal = "Technological Forecasting and Social Change",
issn = "0040-1625",
publisher = "Elsevier Inc.",

}

RIS

TY - JOUR

T1 - Defensive routines as coping mechanisms against technostress

T2 - roles of digital leadership and employee goal orientation

AU - Yang, Y.

AU - Shamim, S.

AU - De Massis, A.

AU - Gao, D.

PY - 2025/4/18

Y1 - 2025/4/18

N2 - In today's workplace, the proliferation of digital technologies has transformed work tasks but also led to technostress. This stress, associated with technology use, negatively impacts employees' behavioral outcomes and performance. Despite these effects, research on coping strategies for technostress and mitigation methods for individuals and organizations remains limited. This study utilizes the transactional theory of stress and coping to analyze the process of technostress, specifically focusing on defensive routines as a coping mechanism and technology-enabled performance as an outcome. Additionally, the study draws on Job-Demand Resource model to examine two critical moderators: employees' goal orientations and digital leadership. To gather data, we collected multisource data from 221 salespeople and their line managers in Pakistan. The results demonstrate that defensive routines act as a mediator between technostress creators and technology-enabled performance. Furthermore, we found that digital leadership plays a buffering role, alleviating the negative impact of technostress creators on technology-enabled performance. This research significantly contributes to the existing theories on technostress and routine dynamics.

AB - In today's workplace, the proliferation of digital technologies has transformed work tasks but also led to technostress. This stress, associated with technology use, negatively impacts employees' behavioral outcomes and performance. Despite these effects, research on coping strategies for technostress and mitigation methods for individuals and organizations remains limited. This study utilizes the transactional theory of stress and coping to analyze the process of technostress, specifically focusing on defensive routines as a coping mechanism and technology-enabled performance as an outcome. Additionally, the study draws on Job-Demand Resource model to examine two critical moderators: employees' goal orientations and digital leadership. To gather data, we collected multisource data from 221 salespeople and their line managers in Pakistan. The results demonstrate that defensive routines act as a mediator between technostress creators and technology-enabled performance. Furthermore, we found that digital leadership plays a buffering role, alleviating the negative impact of technostress creators on technology-enabled performance. This research significantly contributes to the existing theories on technostress and routine dynamics.

U2 - 10.1016/j.techfore.2025.124143

DO - 10.1016/j.techfore.2025.124143

M3 - Journal article

VL - 216

JO - Technological Forecasting and Social Change

JF - Technological Forecasting and Social Change

SN - 0040-1625

M1 - 124143

ER -