Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Management Information Systems on 09/10/2019, available online: https://www.tandfonline.com/doi/full/10.1080/07421222.2019.1661092
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Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Deliberate or Instinctive?
T2 - Proactive and Reactive Coping for Technostress
AU - Pikkalainen, Henri
AU - Salo, Markus
AU - Tarafdar, Monideepa
AU - Makkonen, Markus
N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Management Information Systems on 09/10/2019, available online: https://www.tandfonline.com/doi/full/10.1080/07421222.2019.1661092
PY - 2019/10/30
Y1 - 2019/10/30
N2 - Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how IT users can cope with it. We theorize and validate a model for deliberate proactive and instinctive reactive coping for technostress. Drawing from theories on coping, our model posits that the reactive coping behaviors of distress venting and distancing from IT can alleviate technostress by diminishing the negative effect of technostress creators on IT-enabled productivity. The proactive coping behaviors of positive reinterpretation and IT control can help IT users by influencing the extent to which reactive coping behaviors are effective and by positively influencing IT-enabled productivity. The findings of a cross-sectional survey study of 846 organizational IT users support the model. The paper provides a new theoretical contribution by identifying ways in which organizational IT users can cope with technostress.
AB - Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how IT users can cope with it. We theorize and validate a model for deliberate proactive and instinctive reactive coping for technostress. Drawing from theories on coping, our model posits that the reactive coping behaviors of distress venting and distancing from IT can alleviate technostress by diminishing the negative effect of technostress creators on IT-enabled productivity. The proactive coping behaviors of positive reinterpretation and IT control can help IT users by influencing the extent to which reactive coping behaviors are effective and by positively influencing IT-enabled productivity. The findings of a cross-sectional survey study of 846 organizational IT users support the model. The paper provides a new theoretical contribution by identifying ways in which organizational IT users can cope with technostress.
KW - technostress
KW - technostress coping
KW - proactive coping
KW - reactive coping
KW - information systems use
U2 - 10.1080/07421222.2019.1661092
DO - 10.1080/07421222.2019.1661092
M3 - Journal article
VL - 36
SP - 1179
EP - 1212
JO - Journal of Management Information Systems
JF - Journal of Management Information Systems
SN - 0742-1222
IS - 4
ER -