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Designing emotion-centred Product Service Systems: the case of a cancer care facility

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Designing emotion-centred Product Service Systems: the case of a cancer care facility . / Stacey, Patrick Keith; Tether, Bruce S.
In: Design Studies, Vol. 40, 09.2015, p. 85-118.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Stacey, PK & Tether, BS 2015, 'Designing emotion-centred Product Service Systems: the case of a cancer care facility ', Design Studies, vol. 40, pp. 85-118. https://doi.org/10.1016/j.destud.2015.06.001

APA

Stacey, P. K., & Tether, B. S. (2015). Designing emotion-centred Product Service Systems: the case of a cancer care facility . Design Studies, 40, 85-118. https://doi.org/10.1016/j.destud.2015.06.001

Vancouver

Stacey PK, Tether BS. Designing emotion-centred Product Service Systems: the case of a cancer care facility . Design Studies. 2015 Sept;40:85-118. Epub 2015 Jul 5. doi: 10.1016/j.destud.2015.06.001

Author

Stacey, Patrick Keith ; Tether, Bruce S. / Designing emotion-centred Product Service Systems : the case of a cancer care facility . In: Design Studies. 2015 ; Vol. 40. pp. 85-118.

Bibtex

@article{d1bd8c7f63f544858ac252f5fcf97498,
title = "Designing emotion-centred Product Service Systems: the case of a cancer care facility ",
abstract = "Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of {\textquoteleft}emotional chain reactions{\textquoteright} in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.",
keywords = "case study, design process, human factors, service design, system design",
author = "Stacey, {Patrick Keith} and Tether, {Bruce S.}",
year = "2015",
month = sep,
doi = "10.1016/j.destud.2015.06.001",
language = "English",
volume = "40",
pages = "85--118",
journal = "Design Studies",
issn = "0142-694X",
publisher = "Elsevier Limited",

}

RIS

TY - JOUR

T1 - Designing emotion-centred Product Service Systems

T2 - the case of a cancer care facility

AU - Stacey, Patrick Keith

AU - Tether, Bruce S.

PY - 2015/9

Y1 - 2015/9

N2 - Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of ‘emotional chain reactions’ in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.

AB - Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of ‘emotional chain reactions’ in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.

KW - case study

KW - design process

KW - human factors

KW - service design

KW - system design

U2 - 10.1016/j.destud.2015.06.001

DO - 10.1016/j.destud.2015.06.001

M3 - Journal article

VL - 40

SP - 85

EP - 118

JO - Design Studies

JF - Design Studies

SN - 0142-694X

ER -