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Designing emotion-centred product service systems: the case of a cancer care facility

Research output: Working paper

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Designing emotion-centred product service systems: the case of a cancer care facility. / Stacey, Patrick; Tether, Bruce.
Lancaster: Lancaster University, 2014. (Lancaster University Management School Working Paper; No. 2014:6).

Research output: Working paper

Harvard

Stacey, P & Tether, B 2014 'Designing emotion-centred product service systems: the case of a cancer care facility' Lancaster University Management School Working Paper, no. 2014:6, Lancaster University, Lancaster.

APA

Stacey, P., & Tether, B. (2014). Designing emotion-centred product service systems: the case of a cancer care facility. (Lancaster University Management School Working Paper; No. 2014:6). Lancaster University.

Vancouver

Stacey P, Tether B. Designing emotion-centred product service systems: the case of a cancer care facility. Lancaster: Lancaster University. 2014. (Lancaster University Management School Working Paper; 2014:6).

Author

Stacey, Patrick ; Tether, Bruce. / Designing emotion-centred product service systems : the case of a cancer care facility. Lancaster : Lancaster University, 2014. (Lancaster University Management School Working Paper; 2014:6).

Bibtex

@techreport{e3d09bb20c6d4d5882d0546cf96c3006,
title = "Designing emotion-centred product service systems: the case of a cancer care facility",
abstract = "Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse {\textquoteleft}emotional chain reactions{\textquoteright} in the data, and produces implications for PSS design theory and practice.",
keywords = "product-service systems, emotion",
author = "Patrick Stacey and Bruce Tether",
year = "2014",
language = "English",
series = "Lancaster University Management School Working Paper",
publisher = "Lancaster University",
number = "2014:6",
type = "WorkingPaper",
institution = "Lancaster University",

}

RIS

TY - UNPB

T1 - Designing emotion-centred product service systems

T2 - the case of a cancer care facility

AU - Stacey, Patrick

AU - Tether, Bruce

PY - 2014

Y1 - 2014

N2 - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

AB - Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.

KW - product-service systems

KW - emotion

M3 - Working paper

T3 - Lancaster University Management School Working Paper

BT - Designing emotion-centred product service systems

PB - Lancaster University

CY - Lancaster

ER -