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Designing Serious Games for Revenue Management Training and Strategy Development

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

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Designing Serious Games for Revenue Management Training and Strategy Development. / Cleophas, Catherine.

WSC '12 Proceedings of the Winter Simulation Conference. Berlin, Germany : Association for Computing Machinery (ACM), 2012. p. 140:1–140:12 140 (Proceedings of the Winter Simulation Conference).

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Harvard

Cleophas, C 2012, Designing Serious Games for Revenue Management Training and Strategy Development. in WSC '12 Proceedings of the Winter Simulation Conference., 140, Proceedings of the Winter Simulation Conference, Association for Computing Machinery (ACM), Berlin, Germany, pp. 140:1–140:12. https://doi.org/http://dl.acm.org/citation.cfm?id=2429947

APA

Cleophas, C. (2012). Designing Serious Games for Revenue Management Training and Strategy Development. In WSC '12 Proceedings of the Winter Simulation Conference (pp. 140:1–140:12). [140] (Proceedings of the Winter Simulation Conference). Association for Computing Machinery (ACM). https://doi.org/http://dl.acm.org/citation.cfm?id=2429947

Vancouver

Cleophas C. Designing Serious Games for Revenue Management Training and Strategy Development. In WSC '12 Proceedings of the Winter Simulation Conference. Berlin, Germany: Association for Computing Machinery (ACM). 2012. p. 140:1–140:12. 140. (Proceedings of the Winter Simulation Conference). doi: http://dl.acm.org/citation.cfm?id=2429947

Author

Cleophas, Catherine. / Designing Serious Games for Revenue Management Training and Strategy Development. WSC '12 Proceedings of the Winter Simulation Conference. Berlin, Germany : Association for Computing Machinery (ACM), 2012. pp. 140:1–140:12 (Proceedings of the Winter Simulation Conference).

Bibtex

@inproceedings{f3016d5efc9247ee9e7fb63c6ddd209b,
title = "Designing Serious Games for Revenue Management Training and Strategy Development",
abstract = "This paper proposes a framework for the design of serious games in the area of revenue management. At this time, there is little systematic consideration of simulation-based serious games and their set-up available in this field. The suggested framework regards games as structured in three layered stages and explicates decisions influencing their design and focus. These decisions are structured according to five aspects: concurrence, conditions, cognizance, cooperation and competition. Revenue management provides a particular challenge as its success depends not only on the customer choice, competition and sophisticated operations research algorithms, but also on analysts' understanding. Simulation systems are a well-known tool for the evaluation of revenue management approaches in research and practice and can easily be extended for use in serious games. The framework introduced here can be used for future evaluations of alternative designs of serious games aiming to improve revenue management understanding and strategy evaluation.",
author = "Catherine Cleophas",
year = "2012",
month = dec,
day = "9",
doi = "http://dl.acm.org/citation.cfm?id=2429947",
language = "English",
isbn = "9781467347808",
series = "Proceedings of the Winter Simulation Conference",
publisher = "Association for Computing Machinery (ACM)",
pages = "140:1–140:12",
booktitle = "WSC '12 Proceedings of the Winter Simulation Conference",
address = "United States",

}

RIS

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T1 - Designing Serious Games for Revenue Management Training and Strategy Development

AU - Cleophas, Catherine

PY - 2012/12/9

Y1 - 2012/12/9

N2 - This paper proposes a framework for the design of serious games in the area of revenue management. At this time, there is little systematic consideration of simulation-based serious games and their set-up available in this field. The suggested framework regards games as structured in three layered stages and explicates decisions influencing their design and focus. These decisions are structured according to five aspects: concurrence, conditions, cognizance, cooperation and competition. Revenue management provides a particular challenge as its success depends not only on the customer choice, competition and sophisticated operations research algorithms, but also on analysts' understanding. Simulation systems are a well-known tool for the evaluation of revenue management approaches in research and practice and can easily be extended for use in serious games. The framework introduced here can be used for future evaluations of alternative designs of serious games aiming to improve revenue management understanding and strategy evaluation.

AB - This paper proposes a framework for the design of serious games in the area of revenue management. At this time, there is little systematic consideration of simulation-based serious games and their set-up available in this field. The suggested framework regards games as structured in three layered stages and explicates decisions influencing their design and focus. These decisions are structured according to five aspects: concurrence, conditions, cognizance, cooperation and competition. Revenue management provides a particular challenge as its success depends not only on the customer choice, competition and sophisticated operations research algorithms, but also on analysts' understanding. Simulation systems are a well-known tool for the evaluation of revenue management approaches in research and practice and can easily be extended for use in serious games. The framework introduced here can be used for future evaluations of alternative designs of serious games aiming to improve revenue management understanding and strategy evaluation.

U2 - http://dl.acm.org/citation.cfm?id=2429947

DO - http://dl.acm.org/citation.cfm?id=2429947

M3 - Conference contribution/Paper

SN - 9781467347808

T3 - Proceedings of the Winter Simulation Conference

SP - 140:1–140:12

BT - WSC '12 Proceedings of the Winter Simulation Conference

PB - Association for Computing Machinery (ACM)

CY - Berlin, Germany

ER -