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Disaster in London - The LAS case study

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Published
Publication date1999
Host publication Proceedings ECBS'99. IEEE Conference and Workshop on Engineering of Computer-Based Systems
PublisherIEEE COMPUTER SOC
Pages41-52
Number of pages12
ISBN (Print)0769500285
<mark>Original language</mark>English

Abstract

This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best part of the last fourteen years attempting to computerise their despatch system. (They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study highlights how circumstances can gang-up and the resulting implications to the health and safety of patients.