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Distant Relations: The Affordances of Email in Interorganizational Conflict

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Distant Relations: The Affordances of Email in Interorganizational Conflict. / Bülow, Anne Marie; Lee, Joyce Y.H.; Panteli, Niki.
In: International Journal of Business Communication, Vol. 56, No. 3, 01.07.2019, p. 393-413.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Bülow, AM, Lee, JYH & Panteli, N 2019, 'Distant Relations: The Affordances of Email in Interorganizational Conflict', International Journal of Business Communication, vol. 56, no. 3, pp. 393-413. https://doi.org/10.1177/2329488416633847

APA

Bülow, A. M., Lee, J. Y. H., & Panteli, N. (2019). Distant Relations: The Affordances of Email in Interorganizational Conflict. International Journal of Business Communication, 56(3), 393-413. https://doi.org/10.1177/2329488416633847

Vancouver

Bülow AM, Lee JYH, Panteli N. Distant Relations: The Affordances of Email in Interorganizational Conflict. International Journal of Business Communication. 2019 Jul 1;56(3):393-413. Epub 2016 Feb 26. doi: 10.1177/2329488416633847

Author

Bülow, Anne Marie ; Lee, Joyce Y.H. ; Panteli, Niki. / Distant Relations : The Affordances of Email in Interorganizational Conflict. In: International Journal of Business Communication. 2019 ; Vol. 56, No. 3. pp. 393-413.

Bibtex

@article{1ea38a525d784901833fa654ae28356b,
title = "Distant Relations: The Affordances of Email in Interorganizational Conflict",
abstract = "This article explores the role of email in the ambiguous circumstances of an established international partnership that is developing into competition. Using the naturally occurring interaction of a longitudinal ethnographic study, we study the ensuing task and relationship conflicts through the communication medium. Results show that the conflict is facilitated by email, not as an unfortunate side-effect but as a strategic choice of distance, partly for passive protection but also for active control of the interaction. We use the results to chart the multiple situated identities of the communicators that are made salient in their virtual interaction. The double aspect of social and organizational contexts is shown to have an effect on different issues, such as organizational authority at the home organization, the buyer-supplier relationship, nonnative language use, and norms of communication style in the interaction.",
keywords = "affordances, avoidance, computer-mediated communication, email, workplace conflict",
author = "B{\"u}low, {Anne Marie} and Lee, {Joyce Y.H.} and Niki Panteli",
year = "2019",
month = jul,
day = "1",
doi = "10.1177/2329488416633847",
language = "English",
volume = "56",
pages = "393--413",
journal = "International Journal of Business Communication",
issn = "2329-4884",
publisher = "SAGE Publications Inc.",
number = "3",

}

RIS

TY - JOUR

T1 - Distant Relations

T2 - The Affordances of Email in Interorganizational Conflict

AU - Bülow, Anne Marie

AU - Lee, Joyce Y.H.

AU - Panteli, Niki

PY - 2019/7/1

Y1 - 2019/7/1

N2 - This article explores the role of email in the ambiguous circumstances of an established international partnership that is developing into competition. Using the naturally occurring interaction of a longitudinal ethnographic study, we study the ensuing task and relationship conflicts through the communication medium. Results show that the conflict is facilitated by email, not as an unfortunate side-effect but as a strategic choice of distance, partly for passive protection but also for active control of the interaction. We use the results to chart the multiple situated identities of the communicators that are made salient in their virtual interaction. The double aspect of social and organizational contexts is shown to have an effect on different issues, such as organizational authority at the home organization, the buyer-supplier relationship, nonnative language use, and norms of communication style in the interaction.

AB - This article explores the role of email in the ambiguous circumstances of an established international partnership that is developing into competition. Using the naturally occurring interaction of a longitudinal ethnographic study, we study the ensuing task and relationship conflicts through the communication medium. Results show that the conflict is facilitated by email, not as an unfortunate side-effect but as a strategic choice of distance, partly for passive protection but also for active control of the interaction. We use the results to chart the multiple situated identities of the communicators that are made salient in their virtual interaction. The double aspect of social and organizational contexts is shown to have an effect on different issues, such as organizational authority at the home organization, the buyer-supplier relationship, nonnative language use, and norms of communication style in the interaction.

KW - affordances

KW - avoidance

KW - computer-mediated communication

KW - email

KW - workplace conflict

U2 - 10.1177/2329488416633847

DO - 10.1177/2329488416633847

M3 - Journal article

AN - SCOPUS:85066406113

VL - 56

SP - 393

EP - 413

JO - International Journal of Business Communication

JF - International Journal of Business Communication

SN - 2329-4884

IS - 3

ER -