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E-business use in small and medium sized tourism enterprises: A post adoption perspective

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published

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E-business use in small and medium sized tourism enterprises : A post adoption perspective. / Kaewkitipong, Laddawan; Brown, David.

Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights. Association for Information Systems, 2007. p. 3513-3531 (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights; Vol. 5).

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Harvard

Kaewkitipong, L & Brown, D 2007, E-business use in small and medium sized tourism enterprises: A post adoption perspective. in Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights. Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights, vol. 5, Association for Information Systems, pp. 3513-3531, 13th Americas Conference on Information Systems, AMCIS 2007, Keystone, CO, United States, 10/08/07.

APA

Kaewkitipong, L., & Brown, D. (2007). E-business use in small and medium sized tourism enterprises: A post adoption perspective. In Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights (pp. 3513-3531). (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights; Vol. 5). Association for Information Systems.

Vancouver

Kaewkitipong L, Brown D. E-business use in small and medium sized tourism enterprises: A post adoption perspective. In Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights. Association for Information Systems. 2007. p. 3513-3531. (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights).

Author

Kaewkitipong, Laddawan ; Brown, David. / E-business use in small and medium sized tourism enterprises : A post adoption perspective. Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights. Association for Information Systems, 2007. pp. 3513-3531 (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights).

Bibtex

@inproceedings{3638107b1b7942bb87bfdd1eadb81049,
title = "E-business use in small and medium sized tourism enterprises: A post adoption perspective",
abstract = "In the context of ongoing research into e-business technologies in use by Thai SMEs in the travel service sector, this paper starts with an overview of e-business technology impact on the travel sector generally before focusing on the Thai context. Of primary interest in this paper is the user experience from the introduction of new technologies and their post-adoption evaluation. The analysis starts with consideration of the stakeholders in the travel industry and an understanding of the business models, including both the users and the providers of the e-business technologies. Two detailed case studies demonstrate how ebusiness technologies benefit both firms. In each company the decision on the degree of IT integration differs and this is shown to have considerable impact on benefits realised. In the post adoption evaluation, however, each has its own frame of reference. Formal methods of assessment for both SMEs are problematic and not in evidence.",
keywords = "E-business use, IT evaluation, SMEs, Travel industry",
author = "Laddawan Kaewkitipong and David Brown",
year = "2007",
month = dec,
day = "1",
language = "English",
isbn = "9781604233810",
series = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights",
publisher = "Association for Information Systems",
pages = "3513--3531",
booktitle = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007",
note = "13th Americas Conference on Information Systems, AMCIS 2007 ; Conference date: 10-08-2007 Through 12-08-2007",

}

RIS

TY - GEN

T1 - E-business use in small and medium sized tourism enterprises

T2 - 13th Americas Conference on Information Systems, AMCIS 2007

AU - Kaewkitipong, Laddawan

AU - Brown, David

PY - 2007/12/1

Y1 - 2007/12/1

N2 - In the context of ongoing research into e-business technologies in use by Thai SMEs in the travel service sector, this paper starts with an overview of e-business technology impact on the travel sector generally before focusing on the Thai context. Of primary interest in this paper is the user experience from the introduction of new technologies and their post-adoption evaluation. The analysis starts with consideration of the stakeholders in the travel industry and an understanding of the business models, including both the users and the providers of the e-business technologies. Two detailed case studies demonstrate how ebusiness technologies benefit both firms. In each company the decision on the degree of IT integration differs and this is shown to have considerable impact on benefits realised. In the post adoption evaluation, however, each has its own frame of reference. Formal methods of assessment for both SMEs are problematic and not in evidence.

AB - In the context of ongoing research into e-business technologies in use by Thai SMEs in the travel service sector, this paper starts with an overview of e-business technology impact on the travel sector generally before focusing on the Thai context. Of primary interest in this paper is the user experience from the introduction of new technologies and their post-adoption evaluation. The analysis starts with consideration of the stakeholders in the travel industry and an understanding of the business models, including both the users and the providers of the e-business technologies. Two detailed case studies demonstrate how ebusiness technologies benefit both firms. In each company the decision on the degree of IT integration differs and this is shown to have considerable impact on benefits realised. In the post adoption evaluation, however, each has its own frame of reference. Formal methods of assessment for both SMEs are problematic and not in evidence.

KW - E-business use

KW - IT evaluation

KW - SMEs

KW - Travel industry

M3 - Conference contribution/Paper

AN - SCOPUS:84870156484

SN - 9781604233810

T3 - Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights

SP - 3513

EP - 3531

BT - Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007

PB - Association for Information Systems

Y2 - 10 August 2007 through 12 August 2007

ER -