TY - JOUR

T1 - Explaining outsourcing performance in Uganda’s commercial banks

AU - Tukamuhabwa Rwakira, Benjamin

AU - Ntayi, Joseph M.

AU - Muhwezi, Moses

AU - Eyaa, Sarah

AU - Saturday, John

PY - 2012

Y1 - 2012

N2 - This study aimed at investigating outsourcing performance in Uganda’s commercial banks basing on the variables of contract, relational norms, trust and commitment. It was motivated by the fact that where as outsourcing has been identified as a global trend in this millennium and a competitive strategy for the contemporary business, there were limited (if any) empirical studies on outsourcing performance in Uganda.Besides, previous studies conducted outside Uganda have provided conflicting views on whether or not contract and relational norms can be used concurrently to enhance outsourcing performance. The study was also intended to contribute to this debate by establishing the extent to which the variation in outsourcingperformance was explained by the model that was developed. Findings revealed that the only significant predictor of outsourcing performance was contract and the model accounted for 40.1% of the variation in outsourcing performance. The findings present implications for commercial bank management in the area ofcontracting and contract management, which have to be addressed if outsourcing performance is to be enhanced and competitiveness in the banking sector improved.

AB - This study aimed at investigating outsourcing performance in Uganda’s commercial banks basing on the variables of contract, relational norms, trust and commitment. It was motivated by the fact that where as outsourcing has been identified as a global trend in this millennium and a competitive strategy for the contemporary business, there were limited (if any) empirical studies on outsourcing performance in Uganda.Besides, previous studies conducted outside Uganda have provided conflicting views on whether or not contract and relational norms can be used concurrently to enhance outsourcing performance. The study was also intended to contribute to this debate by establishing the extent to which the variation in outsourcingperformance was explained by the model that was developed. Findings revealed that the only significant predictor of outsourcing performance was contract and the model accounted for 40.1% of the variation in outsourcing performance. The findings present implications for commercial bank management in the area ofcontracting and contract management, which have to be addressed if outsourcing performance is to be enhanced and competitiveness in the banking sector improved.

KW - contract

KW - relational norms

KW - trust

KW - commitment

KW - outsourcing

M3 - Journal article

VL - 4

SP - 18

EP - 29

JO - Information Management and Business Review

JF - Information Management and Business Review

IS - 1

ER -