Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Exploring social network interactions in enterprise systems
T2 - The role of virtual co-presence
AU - Subramaniam, Niran
AU - Nandhakumar, Joe
AU - Baptista John, João
PY - 2013/11/30
Y1 - 2013/11/30
N2 - This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of 'presence' and their impact on the completion of tasks. Our key research contribution is to introduce the idea of 'virtual co-presence' as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.
AB - This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of 'presence' and their impact on the completion of tasks. Our key research contribution is to introduce the idea of 'virtual co-presence' as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.
KW - Co-presence
KW - Collective activity
KW - Enterprise systems
KW - Interaction
KW - Interpretive approach
KW - Social media
U2 - 10.1111/isj.12019
DO - 10.1111/isj.12019
M3 - Journal article
AN - SCOPUS:84885898480
VL - 23
SP - 475
EP - 499
JO - Information Systems Journal
JF - Information Systems Journal
SN - 1350-1917
IS - 6
ER -