Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Generating orders and winning new business
T2 - how owners and managers of small businesses describe and approach their market development and marketing activities
AU - Atherton, Andrew
AU - Sear, Leigh
PY - 2004/11/1
Y1 - 2004/11/1
N2 - Small businesses deploy specific and transactionally focused approaches to market development and selling that re-define the notion of marketing within this particular organizational context. Indeed, most smaller businesses use alternative terms to marketing to describe these activities. In-depth interviews with small and medium-sized enterprises in the north of England indicated that the most appropriate and meaningful phrases were 'generating orders' and 'developing markets'. The interview transcripts identified specific activities and phases undertaken by small and medium-sized enterprises, as well as their sequence and phasing, generating a shared process framework that was common to the businesses surveyed. Process constraints were analysed, as well as possible means of intervention to enable order generation and winning new business in the small firm.
AB - Small businesses deploy specific and transactionally focused approaches to market development and selling that re-define the notion of marketing within this particular organizational context. Indeed, most smaller businesses use alternative terms to marketing to describe these activities. In-depth interviews with small and medium-sized enterprises in the north of England indicated that the most appropriate and meaningful phrases were 'generating orders' and 'developing markets'. The interview transcripts identified specific activities and phases undertaken by small and medium-sized enterprises, as well as their sequence and phasing, generating a shared process framework that was common to the businesses surveyed. Process constraints were analysed, as well as possible means of intervention to enable order generation and winning new business in the small firm.
KW - Developing markets
KW - Generating orders
KW - Process management
KW - Small business
U2 - 10.5367/0000000042378114
DO - 10.5367/0000000042378114
M3 - Journal article
VL - 5
SP - 255
EP - 265
JO - The International Journal of Entrepreneurship and Innovation
JF - The International Journal of Entrepreneurship and Innovation
SN - 1465-7503
IS - 4
ER -