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Impact of intranets on employee perception and behavior: A case study in a UK bank

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

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Impact of intranets on employee perception and behavior: A case study in a UK bank. / Baptista, John; Backhouse, James; Canhoto, Ana.
2006. 1907-1922 Paper presented at 27th International Conference on Information Systems, ICIS 2006, Milwaukee, WI, United States.

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper › peer-review

Harvard

Baptista, J, Backhouse, J & Canhoto, A 2006, 'Impact of intranets on employee perception and behavior: A case study in a UK bank', Paper presented at 27th International Conference on Information Systems, ICIS 2006, Milwaukee, WI, United States, 10/12/06 - 13/12/06 pp. 1907-1922.

APA

Baptista, J., Backhouse, J., & Canhoto, A. (2006). Impact of intranets on employee perception and behavior: A case study in a UK bank. 1907-1922. Paper presented at 27th International Conference on Information Systems, ICIS 2006, Milwaukee, WI, United States.

Vancouver

Baptista J, Backhouse J, Canhoto A. Impact of intranets on employee perception and behavior: A case study in a UK bank. 2006. Paper presented at 27th International Conference on Information Systems, ICIS 2006, Milwaukee, WI, United States.

Author

Baptista, John ; Backhouse, James ; Canhoto, Ana. / Impact of intranets on employee perception and behavior : A case study in a UK bank. Paper presented at 27th International Conference on Information Systems, ICIS 2006, Milwaukee, WI, United States.16 p.

Bibtex

@conference{1e71fa0c1f6f482d918c7eb2468b532a,
title = "Impact of intranets on employee perception and behavior: A case study in a UK bank",
abstract = "This paper deals with the question of how intranets impact on employee perception and behavior. The study uses a five year longitudinal study following the evolution of an intranet in a UK bank to analyze how it changed the relationships between employees and between managers and employees. The discussion integrates two different research domains, the intranet literature and the organizational trust literature. Qualitative data is presented to show the impact of intranets on communication, sharing of information, collaboration, organizational bonding, feeling of empowerment, power distance and sense of closeness. The discussion uses three metaphors to convey the key findings: The Plumbing System, the Iconic Building and the Soap Opera. The main contribution of this paper is in using constructs from the organizational trust literature to better understand how intranets impact on employee perception and behavior.",
keywords = "Intranets, Organizational trust",
author = "John Baptista and James Backhouse and Ana Canhoto",
year = "2006",
month = dec,
day = "10",
language = "English",
pages = "1907--1922",
note = "27th International Conference on Information Systems, ICIS 2006 ; Conference date: 10-12-2006 Through 13-12-2006",

}

RIS

TY - CONF

T1 - Impact of intranets on employee perception and behavior

T2 - 27th International Conference on Information Systems, ICIS 2006

AU - Baptista, John

AU - Backhouse, James

AU - Canhoto, Ana

PY - 2006/12/10

Y1 - 2006/12/10

N2 - This paper deals with the question of how intranets impact on employee perception and behavior. The study uses a five year longitudinal study following the evolution of an intranet in a UK bank to analyze how it changed the relationships between employees and between managers and employees. The discussion integrates two different research domains, the intranet literature and the organizational trust literature. Qualitative data is presented to show the impact of intranets on communication, sharing of information, collaboration, organizational bonding, feeling of empowerment, power distance and sense of closeness. The discussion uses three metaphors to convey the key findings: The Plumbing System, the Iconic Building and the Soap Opera. The main contribution of this paper is in using constructs from the organizational trust literature to better understand how intranets impact on employee perception and behavior.

AB - This paper deals with the question of how intranets impact on employee perception and behavior. The study uses a five year longitudinal study following the evolution of an intranet in a UK bank to analyze how it changed the relationships between employees and between managers and employees. The discussion integrates two different research domains, the intranet literature and the organizational trust literature. Qualitative data is presented to show the impact of intranets on communication, sharing of information, collaboration, organizational bonding, feeling of empowerment, power distance and sense of closeness. The discussion uses three metaphors to convey the key findings: The Plumbing System, the Iconic Building and the Soap Opera. The main contribution of this paper is in using constructs from the organizational trust literature to better understand how intranets impact on employee perception and behavior.

KW - Intranets

KW - Organizational trust

M3 - Conference paper

AN - SCOPUS:84870155597

SP - 1907

EP - 1922

Y2 - 10 December 2006 through 13 December 2006

ER -