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Implementation of digital technology for connected resilient communities, enhancing access to public services

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Implementation of digital technology for connected resilient communities, enhancing access to public services. / Turner, P.; Bourikas, L.; Bahaj, A. S. et al.
In: IOP Conference Series: Earth and Environmental Science, Vol. 588, No. 3, 032018, 20.11.2020.

Research output: Contribution to Journal/MagazineConference articlepeer-review

Harvard

Turner, P, Bourikas, L, Bahaj, AS, Gauthier, S, James, P, Dalton, H, Allott, N & Lines, J 2020, 'Implementation of digital technology for connected resilient communities, enhancing access to public services', IOP Conference Series: Earth and Environmental Science, vol. 588, no. 3, 032018. https://doi.org/10.1088/1755-1315/588/3/032018

APA

Turner, P., Bourikas, L., Bahaj, A. S., Gauthier, S., James, P., Dalton, H., Allott, N., & Lines, J. (2020). Implementation of digital technology for connected resilient communities, enhancing access to public services. IOP Conference Series: Earth and Environmental Science, 588(3), Article 032018. https://doi.org/10.1088/1755-1315/588/3/032018

Vancouver

Turner P, Bourikas L, Bahaj AS, Gauthier S, James P, Dalton H et al. Implementation of digital technology for connected resilient communities, enhancing access to public services. IOP Conference Series: Earth and Environmental Science. 2020 Nov 20;588(3):032018. doi: 10.1088/1755-1315/588/3/032018

Author

Turner, P. ; Bourikas, L. ; Bahaj, A. S. et al. / Implementation of digital technology for connected resilient communities, enhancing access to public services. In: IOP Conference Series: Earth and Environmental Science. 2020 ; Vol. 588, No. 3.

Bibtex

@article{62b5fe509b5443cfbffced7bd625d83f,
title = "Implementation of digital technology for connected resilient communities, enhancing access to public services",
abstract = "Digital technology has been presented as part of the solution to revolutionise public services, such as social care with its rising costs and demand. Here we present the outcome of an ongoing trial of CareTeam, a digital platform used during the redesign of the commission of domiciliary care for Portsmouth City Council, UK. CareTeam comprises a mobile app and sensors developed to support independent living, enabling communication and coordination of the wider care network. Qualitative interviews with care workers and commissioners were conducted to understand the impact on the commissioning and administration of care for clients and care workers/management. Responses indicate that technology can enhance care provision through increased transparency and collaboration. CareTeam provided (a) assurances to formal and informal carers that the care was actually being delivered and (b) improved adherence and adaptability to the care schedule delivering a more cost effective and robust service. While previous research has shown digital technologies perceived as being in competition with traditional service provision, CareTeam was found to support human interactions. Results show that connected services can be deployed to support assisted living through providing person centric, efficient and cost-effective support in the budget-restrained social services reality.",
author = "P. Turner and L. Bourikas and Bahaj, {A. S.} and S. Gauthier and P. James and H. Dalton and N. Allott and J. Lines",
year = "2020",
month = nov,
day = "20",
doi = "10.1088/1755-1315/588/3/032018",
language = "English",
volume = "588",
journal = "IOP Conference Series: Earth and Environmental Science",
issn = "1755-1307",
publisher = "IOP Publishing Ltd",
number = "3",
note = "World Sustainable Built Environment - Beyond 2020, WSBE 2020 ; Conference date: 02-11-2020 Through 04-11-2020",

}

RIS

TY - JOUR

T1 - Implementation of digital technology for connected resilient communities, enhancing access to public services

AU - Turner, P.

AU - Bourikas, L.

AU - Bahaj, A. S.

AU - Gauthier, S.

AU - James, P.

AU - Dalton, H.

AU - Allott, N.

AU - Lines, J.

PY - 2020/11/20

Y1 - 2020/11/20

N2 - Digital technology has been presented as part of the solution to revolutionise public services, such as social care with its rising costs and demand. Here we present the outcome of an ongoing trial of CareTeam, a digital platform used during the redesign of the commission of domiciliary care for Portsmouth City Council, UK. CareTeam comprises a mobile app and sensors developed to support independent living, enabling communication and coordination of the wider care network. Qualitative interviews with care workers and commissioners were conducted to understand the impact on the commissioning and administration of care for clients and care workers/management. Responses indicate that technology can enhance care provision through increased transparency and collaboration. CareTeam provided (a) assurances to formal and informal carers that the care was actually being delivered and (b) improved adherence and adaptability to the care schedule delivering a more cost effective and robust service. While previous research has shown digital technologies perceived as being in competition with traditional service provision, CareTeam was found to support human interactions. Results show that connected services can be deployed to support assisted living through providing person centric, efficient and cost-effective support in the budget-restrained social services reality.

AB - Digital technology has been presented as part of the solution to revolutionise public services, such as social care with its rising costs and demand. Here we present the outcome of an ongoing trial of CareTeam, a digital platform used during the redesign of the commission of domiciliary care for Portsmouth City Council, UK. CareTeam comprises a mobile app and sensors developed to support independent living, enabling communication and coordination of the wider care network. Qualitative interviews with care workers and commissioners were conducted to understand the impact on the commissioning and administration of care for clients and care workers/management. Responses indicate that technology can enhance care provision through increased transparency and collaboration. CareTeam provided (a) assurances to formal and informal carers that the care was actually being delivered and (b) improved adherence and adaptability to the care schedule delivering a more cost effective and robust service. While previous research has shown digital technologies perceived as being in competition with traditional service provision, CareTeam was found to support human interactions. Results show that connected services can be deployed to support assisted living through providing person centric, efficient and cost-effective support in the budget-restrained social services reality.

U2 - 10.1088/1755-1315/588/3/032018

DO - 10.1088/1755-1315/588/3/032018

M3 - Conference article

AN - SCOPUS:85097178774

VL - 588

JO - IOP Conference Series: Earth and Environmental Science

JF - IOP Conference Series: Earth and Environmental Science

SN - 1755-1307

IS - 3

M1 - 032018

T2 - World Sustainable Built Environment - Beyond 2020, WSBE 2020

Y2 - 2 November 2020 through 4 November 2020

ER -