Implementing service excellence to become a winning organisation,

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper

Published

Implementing service excellence to become a winning organisation, / Khan, Hina; Hedley, Katie .
2009. Paper presented at Academy of Marketing Science The World Marketing Congress, July, Norway, Oslo, Norway, United Kingdom.

Research output: Contribution to conference - Without ISBN/ISSN › Conference paper

Khan, H & Hedley, K 2009, 'Implementing service excellence to become a winning organisation,', Paper presented at Academy of Marketing Science The World Marketing Congress, July, Norway, Oslo, Norway, United Kingdom, 1/07/09 - 3/07/09.

Khan, H., & Hedley, K. (2009). Implementing service excellence to become a winning organisation,. Paper presented at Academy of Marketing Science The World Marketing Congress, July, Norway, Oslo, Norway, United Kingdom.

Khan H, Hedley K. Implementing service excellence to become a winning organisation,. 2009. Paper presented at Academy of Marketing Science The World Marketing Congress, July, Norway, Oslo, Norway, United Kingdom.

Khan, Hina ; Hedley, Katie . / Implementing service excellence to become a winning organisation,. Paper presented at Academy of Marketing Science The World Marketing Congress, July, Norway, Oslo, Norway, United Kingdom.

@conference{6f39dcd72af64245926a1717c0ea98ff,

title = "Implementing service excellence to become a winning organisation,",

author = "Hina Khan and Katie Hedley",

year = "2009",

language = "English",

note = "Academy of Marketing Science The World Marketing Congress, July, Norway ; Conference date: 01-07-2009 Through 03-07-2009",

}

TY - CONF

T1 - Implementing service excellence to become a winning organisation,

AU - Khan, Hina

AU - Hedley, Katie

PY - 2009

Y1 - 2009

M3 - Conference paper

T2 - Academy of Marketing Science The World Marketing Congress, July, Norway

Y2 - 1 July 2009 through 3 July 2009

ER -

Research