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Implementing the citizen focus agenda: a case study in police leadership

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Implementing the citizen focus agenda : a case study in police leadership. / Fisher, Andrew; Kirby, Stuart.

In: International Journal of Leadership in Public Services, Vol. 10, No. 3, 2014, p. 142-156.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Fisher, A & Kirby, S 2014, 'Implementing the citizen focus agenda: a case study in police leadership', International Journal of Leadership in Public Services, vol. 10, no. 3, pp. 142-156. https://doi.org/10.1108/IJLPS-06-2014-0005

APA

Fisher, A., & Kirby, S. (2014). Implementing the citizen focus agenda: a case study in police leadership. International Journal of Leadership in Public Services, 10(3), 142-156. https://doi.org/10.1108/IJLPS-06-2014-0005

Vancouver

Fisher A, Kirby S. Implementing the citizen focus agenda: a case study in police leadership. International Journal of Leadership in Public Services. 2014;10(3):142-156. https://doi.org/10.1108/IJLPS-06-2014-0005

Author

Fisher, Andrew ; Kirby, Stuart. / Implementing the citizen focus agenda : a case study in police leadership. In: International Journal of Leadership in Public Services. 2014 ; Vol. 10, No. 3. pp. 142-156.

Bibtex

@article{9616c4ff3f92420db508878777bb3982,
title = "Implementing the citizen focus agenda: a case study in police leadership",
abstract = "Although the private sector has long understood that a customer-focused service is synonymous with success, the concept is less embedded in public agencies such as the Police. Cultural studies consistently argue that police practitioners perceive {\textquoteleft}citizen focused{\textquoteright} or {\textquoteleft}quality of service{\textquoteright} approaches as distant to {\textquoteleft}real policing{\textquoteright}, making the concept difficult to implement. This study explores the complex infrastructure required for the implementation of this approach, specifically focusing on senior police leadership. Using semi-structured interviews across a diversity of respondents it provides a case study of a city Police Force in England, who attempted to introduce this approach between 2006-2010. Senior police leaders were reported to exhibit distinct and consistent leadership styles with a {\textquoteleft}transformational{\textquoteright} style more positively associated with the implementation of this agenda. As such it argues specific leadership styles are critical to the delivery of {\textquoteleft}quality{\textquoteright} approaches.",
keywords = "police leadership, police management, citizen-focused policing, quality service policing",
author = "Andrew Fisher and Stuart Kirby",
year = "2014",
doi = "10.1108/IJLPS-06-2014-0005",
language = "English",
volume = "10",
pages = "142--156",
journal = "International Journal of Leadership in Public Services",
issn = "1747-9886",
number = "3",

}

RIS

TY - JOUR

T1 - Implementing the citizen focus agenda

T2 - a case study in police leadership

AU - Fisher, Andrew

AU - Kirby, Stuart

PY - 2014

Y1 - 2014

N2 - Although the private sector has long understood that a customer-focused service is synonymous with success, the concept is less embedded in public agencies such as the Police. Cultural studies consistently argue that police practitioners perceive ‘citizen focused’ or ‘quality of service’ approaches as distant to ‘real policing’, making the concept difficult to implement. This study explores the complex infrastructure required for the implementation of this approach, specifically focusing on senior police leadership. Using semi-structured interviews across a diversity of respondents it provides a case study of a city Police Force in England, who attempted to introduce this approach between 2006-2010. Senior police leaders were reported to exhibit distinct and consistent leadership styles with a ‘transformational’ style more positively associated with the implementation of this agenda. As such it argues specific leadership styles are critical to the delivery of ‘quality’ approaches.

AB - Although the private sector has long understood that a customer-focused service is synonymous with success, the concept is less embedded in public agencies such as the Police. Cultural studies consistently argue that police practitioners perceive ‘citizen focused’ or ‘quality of service’ approaches as distant to ‘real policing’, making the concept difficult to implement. This study explores the complex infrastructure required for the implementation of this approach, specifically focusing on senior police leadership. Using semi-structured interviews across a diversity of respondents it provides a case study of a city Police Force in England, who attempted to introduce this approach between 2006-2010. Senior police leaders were reported to exhibit distinct and consistent leadership styles with a ‘transformational’ style more positively associated with the implementation of this agenda. As such it argues specific leadership styles are critical to the delivery of ‘quality’ approaches.

KW - police leadership

KW - police management

KW - citizen-focused policing

KW - quality service policing

U2 - 10.1108/IJLPS-06-2014-0005

DO - 10.1108/IJLPS-06-2014-0005

M3 - Journal article

VL - 10

SP - 142

EP - 156

JO - International Journal of Leadership in Public Services

JF - International Journal of Leadership in Public Services

SN - 1747-9886

IS - 3

ER -