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Inattentive consumers in markets for services

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Inattentive consumers in markets for services. / Sitzia, Stefania; Zheng, Jiwei; Zizzo, Daniel John.
In: Theory and Decision, Vol. 79, 01.09.2015, p. 302-332.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Sitzia, S, Zheng, J & Zizzo, DJ 2015, 'Inattentive consumers in markets for services', Theory and Decision, vol. 79, pp. 302-332. https://doi.org/10.1007/s11238-014-9466-8

APA

Sitzia, S., Zheng, J., & Zizzo, D. J. (2015). Inattentive consumers in markets for services. Theory and Decision, 79, 302-332. https://doi.org/10.1007/s11238-014-9466-8

Vancouver

Sitzia S, Zheng J, Zizzo DJ. Inattentive consumers in markets for services. Theory and Decision. 2015 Sept 1;79:302-332. Epub 2014 Sept 12. doi: 10.1007/s11238-014-9466-8

Author

Sitzia, Stefania ; Zheng, Jiwei ; Zizzo, Daniel John. / Inattentive consumers in markets for services. In: Theory and Decision. 2015 ; Vol. 79. pp. 302-332.

Bibtex

@article{70fd92d0c634495db1673053898eb7f1,
title = "Inattentive consumers in markets for services",
abstract = "In an experiment on markets for services, we find that consumers are likely to stick to default tariffs and achieve suboptimal outcomes. We find that inattention to the task of choosing a better tariff is likely to be a substantial problem in addition to any task and tariff complexity effect. The institutional setup on which we primarily model our experiment is the UK electricity and gas markets, and our conclusion is that the new measures by the UK regulator Ofgem to improve consumer outcomes are likely to be of limited impact.",
author = "Stefania Sitzia and Jiwei Zheng and Zizzo, {Daniel John}",
year = "2015",
month = sep,
day = "1",
doi = "10.1007/s11238-014-9466-8",
language = "English",
volume = "79",
pages = "302--332",
journal = "Theory and Decision",
issn = "0040-5833",
publisher = "Springer Netherlands",

}

RIS

TY - JOUR

T1 - Inattentive consumers in markets for services

AU - Sitzia, Stefania

AU - Zheng, Jiwei

AU - Zizzo, Daniel John

PY - 2015/9/1

Y1 - 2015/9/1

N2 - In an experiment on markets for services, we find that consumers are likely to stick to default tariffs and achieve suboptimal outcomes. We find that inattention to the task of choosing a better tariff is likely to be a substantial problem in addition to any task and tariff complexity effect. The institutional setup on which we primarily model our experiment is the UK electricity and gas markets, and our conclusion is that the new measures by the UK regulator Ofgem to improve consumer outcomes are likely to be of limited impact.

AB - In an experiment on markets for services, we find that consumers are likely to stick to default tariffs and achieve suboptimal outcomes. We find that inattention to the task of choosing a better tariff is likely to be a substantial problem in addition to any task and tariff complexity effect. The institutional setup on which we primarily model our experiment is the UK electricity and gas markets, and our conclusion is that the new measures by the UK regulator Ofgem to improve consumer outcomes are likely to be of limited impact.

U2 - 10.1007/s11238-014-9466-8

DO - 10.1007/s11238-014-9466-8

M3 - Journal article

VL - 79

SP - 302

EP - 332

JO - Theory and Decision

JF - Theory and Decision

SN - 0040-5833

ER -