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Information technology adoption and the role of organizational readiness: the case of an Indian bank

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Information technology adoption and the role of organizational readiness : the case of an Indian bank. / Tarafdar, Monideepa; Vaidya, Sanjiv D.

In: Journal of Cases on Information Technology, Vol. 9, No. 3, 3, 2007.

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Tarafdar, Monideepa ; Vaidya, Sanjiv D. / Information technology adoption and the role of organizational readiness : the case of an Indian bank. In: Journal of Cases on Information Technology. 2007 ; Vol. 9, No. 3.

Bibtex

@article{fc22ac60550c41cc9df92a4c47158d93,
title = "Information technology adoption and the role of organizational readiness: the case of an Indian bank",
abstract = "This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank{\textquoteright}s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.",
author = "Monideepa Tarafdar and Vaidya, {Sanjiv D.}",
year = "2007",
doi = "10.4018/jcit.2007070103",
language = "English",
volume = "9",
journal = "Journal of Cases on Information Technology",
issn = "1548-7717",
publisher = "IGI Publishing",
number = "3",

}

RIS

TY - JOUR

T1 - Information technology adoption and the role of organizational readiness

T2 - the case of an Indian bank

AU - Tarafdar, Monideepa

AU - Vaidya, Sanjiv D.

PY - 2007

Y1 - 2007

N2 - This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.

AB - This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.

U2 - 10.4018/jcit.2007070103

DO - 10.4018/jcit.2007070103

M3 - Journal article

VL - 9

JO - Journal of Cases on Information Technology

JF - Journal of Cases on Information Technology

SN - 1548-7717

IS - 3

M1 - 3

ER -