Research output: Contribution to Journal/Magazine › Journal article › peer-review
Information technology adoption and the role of organizational readiness : the case of an Indian bank. / Tarafdar, Monideepa; Vaidya, Sanjiv D.
In: Journal of Cases on Information Technology, Vol. 9, No. 3, 3, 2007.Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Information technology adoption and the role of organizational readiness
T2 - the case of an Indian bank
AU - Tarafdar, Monideepa
AU - Vaidya, Sanjiv D.
PY - 2007
Y1 - 2007
N2 - This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.
AB - This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.
U2 - 10.4018/jcit.2007070103
DO - 10.4018/jcit.2007070103
M3 - Journal article
VL - 9
JO - Journal of Cases on Information Technology
JF - Journal of Cases on Information Technology
SN - 1548-7717
IS - 3
M1 - 3
ER -