TY - JOUR

T1 - Institutionalization as a process of interplay between technology and its organizational context of use

AU - Baptista, Joao

PY - 2008/8/1

Y1 - 2008/8/1

N2 - This study contributes to the IS literature with a distinct explanation of the process of institutionalization of technology in organizations. The research analyzes the role of micro level processes of interplay in embedding an intranet in the formal functioning of an organization and in the habits and routines of its employees. Findings identify two types of processes of interplay underpinning this process of institutionalization. The first operates at the level of constitutive expectations and refers to mutual changes to the governance, policy and control mechanisms which foster the perception that the intranet is part of the expected formal functioning of the organization. The second operate at the level of background expectations and refers to mutual changes that make the intranet look more familiar, functional, easier to use, fostering its embedding in routines and habits of the employees. The study aims to motivate more research on institutionalization as a bottom-up process of gradual development of institutionalized behavior.

AB - This study contributes to the IS literature with a distinct explanation of the process of institutionalization of technology in organizations. The research analyzes the role of micro level processes of interplay in embedding an intranet in the formal functioning of an organization and in the habits and routines of its employees. Findings identify two types of processes of interplay underpinning this process of institutionalization. The first operates at the level of constitutive expectations and refers to mutual changes to the governance, policy and control mechanisms which foster the perception that the intranet is part of the expected formal functioning of the organization. The second operate at the level of background expectations and refers to mutual changes that make the intranet look more familiar, functional, easier to use, fostering its embedding in routines and habits of the employees. The study aims to motivate more research on institutionalization as a bottom-up process of gradual development of institutionalized behavior.

KW - Institutional theory

KW - Intranets

KW - Processes of institutionalization

U2 - 10.5465/ambpp.2008.33649945

DO - 10.5465/ambpp.2008.33649945

M3 - Conference article

AN - SCOPUS:85207383837

VL - 2008

JO - Academy of Management Annual Meeting Proceedings

JF - Academy of Management Annual Meeting Proceedings

SN - 0065-0668

IS - 1

T2 - 68th Annual Meeting of the Academy of Management, AOM 2008

Y2 - 8 August 2008 through 13 August 2008

ER -