Introducing a typology of workplace emotion

Organisation Work and Technology

Keywords

emotion, work, social actors, Hochschild

Research output: Working paper

Published

Standard

Introducing a typology of workplace emotion. / Bolton, Sharon.
Lancaster University: The Department of Organisation, Work and Technology, 2003. (Organisation, Work and Technology Working Paper Series).

Research output: Working paper

Harvard

Bolton, S 2003 'Introducing a typology of workplace emotion' Organisation, Work and Technology Working Paper Series, The Department of Organisation, Work and Technology, Lancaster University.

APA

Bolton, S. (2003). Introducing a typology of workplace emotion. (Organisation, Work and Technology Working Paper Series). The Department of Organisation, Work and Technology.

Vancouver

Bolton S. Introducing a typology of workplace emotion. Lancaster University: The Department of Organisation, Work and Technology. 2003. (Organisation, Work and Technology Working Paper Series).

Author

Bolton, Sharon. / Introducing a typology of workplace emotion. Lancaster University : The Department of Organisation, Work and Technology, 2003. (Organisation, Work and Technology Working Paper Series).

Bibtex

@techreport{df5c3e9e41304e06bd92280f414dcd4c,

title = "Introducing a typology of workplace emotion",

abstract = "Recently, the debate centred on emotion in the workplace has stagnated around various interpretations of Hochschild's term 'emotional labour', with all of the negative connotations her analysis brings. This paper introduces a typology of workplace emotion that offers a multi-dimensional conceptualisation of emotion in organisations that is better able to capture not only the frustration, dissatisfaction and exhaustion so often associated with emotion work but also the humour, the compassion and the pleasure",

keywords = "emotion, work, social actors, Hochschild",

author = "Sharon Bolton",

year = "2003",

language = "English",

series = "Organisation, Work and Technology Working Paper Series",

publisher = "The Department of Organisation, Work and Technology",

type = "WorkingPaper",

institution = "The Department of Organisation, Work and Technology",

}

RIS

TY - UNPB

T1 - Introducing a typology of workplace emotion

AU - Bolton, Sharon

PY - 2003

Y1 - 2003

N2 - Recently, the debate centred on emotion in the workplace has stagnated around various interpretations of Hochschild's term 'emotional labour', with all of the negative connotations her analysis brings. This paper introduces a typology of workplace emotion that offers a multi-dimensional conceptualisation of emotion in organisations that is better able to capture not only the frustration, dissatisfaction and exhaustion so often associated with emotion work but also the humour, the compassion and the pleasure

AB - Recently, the debate centred on emotion in the workplace has stagnated around various interpretations of Hochschild's term 'emotional labour', with all of the negative connotations her analysis brings. This paper introduces a typology of workplace emotion that offers a multi-dimensional conceptualisation of emotion in organisations that is better able to capture not only the frustration, dissatisfaction and exhaustion so often associated with emotion work but also the humour, the compassion and the pleasure

KW - emotion

KW - work

KW - social actors

KW - Hochschild

M3 - Working paper

T3 - Organisation, Work and Technology Working Paper Series

BT - Introducing a typology of workplace emotion

PB - The Department of Organisation, Work and Technology

CY - Lancaster University

ER -

Research

Keywords