Invisible work pre-and post-digitalisation the case of a health authority in Norway

Management Science

Keywords

Articulation work, Digital-isation, Enterprise systems, ERPs, Invisible work, Transparency, Workarounds

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

Invisible work pre-and post-digitalisation the case of a health authority in Norway. / Engesmo, Jostein; Panteli, Niki.
In: Scandinavian Journal of Information Systems, Vol. 32, No. 2, 2, 30.12.2020, p. 1-34.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Author

Engesmo, Jostein ; Panteli, Niki. / Invisible work pre-and post-digitalisation the case of a health authority in Norway. In: Scandinavian Journal of Information Systems. 2020 ; Vol. 32, No. 2. pp. 1-34.

Bibtex

@article{77ee8a333031428db4241f746cae9c85,

title = "Invisible work pre-and post-digitalisation the case of a health authority in Norway",

abstract = "In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effec-tive functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following the implementation of an enterprise resource planning (ERP) system. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.",

keywords = "Articulation work, Digital-isation, Enterprise systems, ERPs, Invisible work, Transparency, Workarounds",

author = "Jostein Engesmo and Niki Panteli",

year = "2020",

month = dec,

day = "30",

language = "English",

volume = "32",

pages = "1--34",

journal = "Scandinavian Journal of Information Systems",

issn = "0905-0167",

publisher = "Department of Mathematics and Computer Science, Institute of Electronic Systems, University of Aalborg",

number = "2",

}

RIS

TY - JOUR

T1 - Invisible work pre-and post-digitalisation the case of a health authority in Norway

AU - Engesmo, Jostein

AU - Panteli, Niki

PY - 2020/12/30

Y1 - 2020/12/30

N2 - In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effec-tive functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following the implementation of an enterprise resource planning (ERP) system. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.

AB - In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effec-tive functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following the implementation of an enterprise resource planning (ERP) system. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.

KW - Articulation work

KW - Digital-isation

KW - Enterprise systems

KW - ERPs

KW - Invisible work

KW - Transparency

KW - Workarounds

M3 - Journal article

AN - SCOPUS:85099341157

VL - 32

SP - 1

EP - 34

JO - Scandinavian Journal of Information Systems

JF - Scandinavian Journal of Information Systems

SN - 0905-0167

IS - 2

M1 - 2

ER -

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