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Knowledge and learning in professional service firms

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

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Knowledge and learning in professional service firms. / Faulconbridge, James Robert.
The Oxford handbook of professional service firms. ed. / Laura Empson; Daniel Muzio; Joseph Broschak; Bob Hinings. Oxford: Oxford University Press, 2015. p. 425-451.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter

Harvard

Faulconbridge, JR 2015, Knowledge and learning in professional service firms. in L Empson, D Muzio, J Broschak & B Hinings (eds), The Oxford handbook of professional service firms. Oxford University Press, Oxford, pp. 425-451. <https://global.oup.com/academic/product/the-oxford-handbook-of-professional-service-firms-9780199682393>

APA

Faulconbridge, J. R. (2015). Knowledge and learning in professional service firms. In L. Empson, D. Muzio, J. Broschak, & B. Hinings (Eds.), The Oxford handbook of professional service firms (pp. 425-451). Oxford University Press. https://global.oup.com/academic/product/the-oxford-handbook-of-professional-service-firms-9780199682393

Vancouver

Faulconbridge JR. Knowledge and learning in professional service firms. In Empson L, Muzio D, Broschak J, Hinings B, editors, The Oxford handbook of professional service firms. Oxford: Oxford University Press. 2015. p. 425-451

Author

Faulconbridge, James Robert. / Knowledge and learning in professional service firms. The Oxford handbook of professional service firms. editor / Laura Empson ; Daniel Muzio ; Joseph Broschak ; Bob Hinings. Oxford : Oxford University Press, 2015. pp. 425-451

Bibtex

@inbook{57a4d4d5922e4afea334049c8cfb9598,
title = "Knowledge and learning in professional service firms",
abstract = "This chapter reveals that three fundamental lines of research about professional service firms – (a) organizational form, management and governance, (b) the varying roles and effects of knowledge networking via databases versus knowing in practice through communities, and (c) the jurisdiction of a firm and claims about exclusive rights over a market - are all related to the key characteristics of knowledge and learning in such organizations. Perhaps most importantly these areas of research are all contested domains in terms of optimum modes of organizing and trajectories of change due to the ambiguous and heterogeneous nature of knowledge, leading to questions about the pros and cons of apparently growing bureaucracy, commodification and internationalization. The chapter thus identifies how such issues generate key future research agendas around organizational forms, knowledge management strategies, and the implications of change for service quality, professional jurisdictions and practices in a transnational age. ",
author = "Faulconbridge, {James Robert}",
year = "2015",
month = aug,
day = "13",
language = "English",
isbn = "9780199682393",
pages = "425--451",
editor = "Laura Empson and Daniel Muzio and Joseph Broschak and Bob Hinings",
booktitle = "The Oxford handbook of professional service firms",
publisher = "Oxford University Press",

}

RIS

TY - CHAP

T1 - Knowledge and learning in professional service firms

AU - Faulconbridge, James Robert

PY - 2015/8/13

Y1 - 2015/8/13

N2 - This chapter reveals that three fundamental lines of research about professional service firms – (a) organizational form, management and governance, (b) the varying roles and effects of knowledge networking via databases versus knowing in practice through communities, and (c) the jurisdiction of a firm and claims about exclusive rights over a market - are all related to the key characteristics of knowledge and learning in such organizations. Perhaps most importantly these areas of research are all contested domains in terms of optimum modes of organizing and trajectories of change due to the ambiguous and heterogeneous nature of knowledge, leading to questions about the pros and cons of apparently growing bureaucracy, commodification and internationalization. The chapter thus identifies how such issues generate key future research agendas around organizational forms, knowledge management strategies, and the implications of change for service quality, professional jurisdictions and practices in a transnational age.

AB - This chapter reveals that three fundamental lines of research about professional service firms – (a) organizational form, management and governance, (b) the varying roles and effects of knowledge networking via databases versus knowing in practice through communities, and (c) the jurisdiction of a firm and claims about exclusive rights over a market - are all related to the key characteristics of knowledge and learning in such organizations. Perhaps most importantly these areas of research are all contested domains in terms of optimum modes of organizing and trajectories of change due to the ambiguous and heterogeneous nature of knowledge, leading to questions about the pros and cons of apparently growing bureaucracy, commodification and internationalization. The chapter thus identifies how such issues generate key future research agendas around organizational forms, knowledge management strategies, and the implications of change for service quality, professional jurisdictions and practices in a transnational age.

M3 - Chapter

SN - 9780199682393

SP - 425

EP - 451

BT - The Oxford handbook of professional service firms

A2 - Empson, Laura

A2 - Muzio, Daniel

A2 - Broschak, Joseph

A2 - Hinings, Bob

PB - Oxford University Press

CY - Oxford

ER -