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Leadership as Emotional Labour: Management and the 'Managed Heart'

Research output: Book/Report/ProceedingsBook

Published

Standard

Leadership as Emotional Labour : Management and the 'Managed Heart'. / Iszatt-White, Marian (Editor).

London : Routledge, 2012. 241 p. (Routledge studies in management, organizations and society).

Research output: Book/Report/ProceedingsBook

Harvard

Iszatt-White, M (ed.) 2012, Leadership as Emotional Labour: Management and the 'Managed Heart'. Routledge studies in management, organizations and society, Routledge, London.

APA

Iszatt-White, M. (Ed.) (2012). Leadership as Emotional Labour: Management and the 'Managed Heart'. (Routledge studies in management, organizations and society). Routledge.

Vancouver

Iszatt-White M, (ed.). Leadership as Emotional Labour: Management and the 'Managed Heart'. London: Routledge, 2012. 241 p. (Routledge studies in management, organizations and society).

Author

Iszatt-White, Marian (Editor). / Leadership as Emotional Labour : Management and the 'Managed Heart'. London : Routledge, 2012. 241 p. (Routledge studies in management, organizations and society).

Bibtex

@book{37cfd30fd47643aa9bbbf5335d3d24af,
title = "Leadership as Emotional Labour: Management and the 'Managed Heart'",
abstract = "Even if we don{\textquoteright}t realise it, most of us are now familiar with the idea of {\textquoteleft}emotional labour{\textquoteright}; that {\textquoteleft}service with a smile{\textquoteright} which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the {\textquoteleft}emotional labour{\textquoteright} species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within {\textquoteleft}leadership work{\textquoteright}. ",
keywords = "leadership, emotional labour",
editor = "Marian Iszatt-White",
year = "2012",
language = "English",
isbn = "978-0-415-67435-5",
series = "Routledge studies in management, organizations and society",
publisher = "Routledge",

}

RIS

TY - BOOK

T1 - Leadership as Emotional Labour

T2 - Management and the 'Managed Heart'

A2 - Iszatt-White, Marian

PY - 2012

Y1 - 2012

N2 - Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.

AB - Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.

KW - leadership

KW - emotional labour

M3 - Book

SN - 978-0-415-67435-5

T3 - Routledge studies in management, organizations and society

BT - Leadership as Emotional Labour

PB - Routledge

CY - London

ER -