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Legitimating user participation in mature organisations- exploring social media adoption in a financial services organization

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Publication date18/12/2013
Host publicationInternational Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
Pages2510-2529
Number of pages20
<mark>Original language</mark>English
EventInternational Conference on Information Systems, ICIS 2013 - Milan, Italy
Duration: 15/12/201318/12/2013

Conference

ConferenceInternational Conference on Information Systems, ICIS 2013
Country/TerritoryItaly
CityMilan
Period15/12/1318/12/13

Publication series

NameInternational Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design
Volume3

Conference

ConferenceInternational Conference on Information Systems, ICIS 2013
Country/TerritoryItaly
CityMilan
Period15/12/1318/12/13

Abstract

In this paper, we explore strategies that institutional entrepreneurs use to legitimate entreprise social media in a context where ESM interest vary across and within organisational units. Using an in-depth case study of a financial firm we contribute to IS-legitimation research in several ways. First, we outline an institutional logics template that future IS-legitimation research can use to conceptualise organisational and technological values, in order to effectively assess legitimacy gaps. Second, we address calls by Flynn and Du(2011) for studies of IS legitimation in pluralistic contexts by proposing that when ESM interest vary across and within organisational units legitimation seekers may successfully gain and sustain participation by applying pragmatic selection, conformation and advertising legitimation strategies,.Finally, we advance a professional ESM design that can be used to gain participation for ESM before network effects are generated. This responds to calls for ESM designs that can overcome the network effects paradox and contributes to our overall motivation to conceptualise strategies that can be used to gain participation for ESM in mature settings.