Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Chapter
}
TY - CHAP
T1 - Lessons for the future
T2 - Safety critical systems
AU - Dalcher, Darren
PY - 1999
Y1 - 1999
N2 - This paper investigates the underlying flaws in the development of the LAS despatch system and compares it with similar attempts from across the globe. The common themes that seem to plague ambulance despatch systems are investigated and put into context and a set of recommendations and lessons is proposed. The question of professionalism and ethics stands out and leads to the recognition of the value of failure analysis in the context of information systems development. Failure it is argued, provides a great learning opportunity that may lead, when recognised, to enhanced professionalism and future success.
AB - This paper investigates the underlying flaws in the development of the LAS despatch system and compares it with similar attempts from across the globe. The common themes that seem to plague ambulance despatch systems are investigated and put into context and a set of recommendations and lessons is proposed. The question of professionalism and ethics stands out and leads to the recognition of the value of failure analysis in the context of information systems development. Failure it is argued, provides a great learning opportunity that may lead, when recognised, to enhanced professionalism and future success.
U2 - 10.1109/ECBS.1999.755893
DO - 10.1109/ECBS.1999.755893
M3 - Chapter
SN - 0769500285
SP - 281
EP - 293
BT - Proceedings ECBS'99. IEEE Conference and Workshop on Engineering of Computer-Based Systems
PB - IEEE COMPUTER SOC
ER -