Accepted author manuscript, 296 KB, PDF document
Available under license: CC BY: Creative Commons Attribution 4.0 International License
Accepted author manuscript, 17.2 MB, PDF document
Available under license: CC BY: Creative Commons Attribution 4.0 International License
Final published version
Licence: CC BY: Creative Commons Attribution 4.0 International License
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Lessons from one future of work
T2 - opportunities to flip the gig economy
AU - Bates, Oliver
AU - Lord, Carolynne
AU - Alter, Hayley
AU - Friday, Adrian
AU - Kirman, Ben
PY - 2021/10/15
Y1 - 2021/10/15
N2 - Pervasive technologies are already transforming ``The Future of Work''. Mobile technologies, IoT, and data promise efficient and convenient work `on-demand'. They are convenient too for for platform providers whose clean and efficient interfaces for consumers disrupt marketplaces, offering digitally mediated access to services at a click. These same technologies provide access to work and labour markets whilst undermining promising flexible work and access to sufficient work. The global gig economy is expanding. Increasing numbers of workers see gig economy work as their main form of employment, yet have little voice in the construction of systems on which they depend. We argue that technologists must work with gig workers, policy makers and other stakeholders to address the adverse effects of technologies on gig workers. To better understand relationships between workers and the technologies they use, we describe insights from research carried out with UK cycle couriers. We reflect on technology's role in giving these workers' agency, rights and equity \emph{by design}.
AB - Pervasive technologies are already transforming ``The Future of Work''. Mobile technologies, IoT, and data promise efficient and convenient work `on-demand'. They are convenient too for for platform providers whose clean and efficient interfaces for consumers disrupt marketplaces, offering digitally mediated access to services at a click. These same technologies provide access to work and labour markets whilst undermining promising flexible work and access to sufficient work. The global gig economy is expanding. Increasing numbers of workers see gig economy work as their main form of employment, yet have little voice in the construction of systems on which they depend. We argue that technologists must work with gig workers, policy makers and other stakeholders to address the adverse effects of technologies on gig workers. To better understand relationships between workers and the technologies they use, we describe insights from research carried out with UK cycle couriers. We reflect on technology's role in giving these workers' agency, rights and equity \emph{by design}.
U2 - 10.1109/MPRV.2021.3113825
DO - 10.1109/MPRV.2021.3113825
M3 - Journal article
VL - 20
SP - 26
EP - 34
JO - IEEE Pervasive Computing
JF - IEEE Pervasive Computing
SN - 1536-1268
IS - 4
ER -