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  • 2021_fow_flipgig-preprint

    Accepted author manuscript, 296 KB, PDF document

    Available under license: CC BY: Creative Commons Attribution 4.0 International License

  • 2021_flipgig_bates_preprint

    Accepted author manuscript, 17.2 MB, PDF document

    Embargo ends: 1/01/22

    Available under license: CC BY: Creative Commons Attribution 4.0 International License

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Lessons from one future of work: opportunities to flip the gig economy

Research output: Contribution to journalJournal articlepeer-review

Forthcoming
<mark>Journal publication date</mark>13/09/2021
<mark>Journal</mark>IEEE Pervasive Computing
VolumeSpecial Issue - Future of Work
Publication StatusAccepted/In press
<mark>Original language</mark>English

Abstract

Pervasive technologies are already transforming ``The Future of Work''. Mobile technologies, IoT, and data promise efficient and convenient work `on-demand'. They are convenient too for for platform providers whose clean and efficient interfaces for consumers disrupt marketplaces, offering digitally mediated access to services at a click. These same technologies provide access to work and labour markets whilst undermining promising flexible work and access to sufficient work.
The global gig economy is expanding.
Increasing numbers of workers see gig economy work as their main form of employment, yet have little voice in the construction of systems on which they depend. We argue that technologists must work with gig workers, policy makers and other stakeholders to address the adverse effects of technologies on gig workers.
To better understand relationships between workers and the technologies they use, we describe insights from research carried out with UK cycle couriers. We reflect on technology's role in giving these workers' agency, rights and equity \emph{by design}.