Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Managing emerging technology and organizational transformation : an acculturative analysis.
AU - Pan, Shan
AU - Pan, Gary
AU - Devadoss, Paul
PY - 2008/4
Y1 - 2008/4
N2 - From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was how the organization managed its cultural change and took advantage of emerging technology. The success can be considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. We examined the cultural changes resulting from introduction of IT in order to show how the Singapore National Library Board managed its employees’ adaptation to the new technology. A number of key factors emerged; these show how an organization can manage this type of cultural adaptation.
AB - From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was how the organization managed its cultural change and took advantage of emerging technology. The success can be considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. We examined the cultural changes resulting from introduction of IT in order to show how the Singapore National Library Board managed its employees’ adaptation to the new technology. A number of key factors emerged; these show how an organization can manage this type of cultural adaptation.
KW - Managing emerging technology
KW - Organizational transformation
KW - Public sector organizations
KW - Acculturation
KW - Case study
U2 - 10.1016/j.im.2007.11.003
DO - 10.1016/j.im.2007.11.003
M3 - Journal article
VL - 45
SP - 153
EP - 163
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 3
ER -