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Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System. / Boden, Alexander ; Al-Akkad, Amro; Liegl, Michael et al.
In: ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 23, No. 6, 01.12.2016, p. 38-48.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Boden, A, Al-Akkad, A, Liegl, M, Buscher, M, Stein, M, David, R & Wulf, V 2016, 'Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System', ACM Transactions on Computer-Human Interaction (TOCHI), vol. 23, no. 6, pp. 38-48. https://doi.org/10.1145/2987382

APA

Boden, A., Al-Akkad, A., Liegl, M., Buscher, M., Stein, M., David, R., & Wulf, V. (2016). Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System. ACM Transactions on Computer-Human Interaction (TOCHI), 23(6), 38-48. https://doi.org/10.1145/2987382

Vancouver

Boden A, Al-Akkad A, Liegl M, Buscher M, Stein M, David R et al. Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System. ACM Transactions on Computer-Human Interaction (TOCHI). 2016 Dec 1;23(6):38-48. doi: 10.1145/2987382

Author

Boden, Alexander ; Al-Akkad, Amro ; Liegl, Michael et al. / Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System. In: ACM Transactions on Computer-Human Interaction (TOCHI). 2016 ; Vol. 23, No. 6. pp. 38-48.

Bibtex

@article{e0a8144205a64e32b3bba56402c25f4a,
title = "Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System",
abstract = "The availability of ICT services can be severely disrupted in the aftermath of disasters. Ad-hoc assemblages of communication technology have the potential to bridge such breakdowns. This article investigates the use of an ad-hoc system for sending SOS signals in a large-scale exercise that simulated a terrorist attack. In this context, we found that the sensitivity that was introduced by the adversarial nature of the situation posed unexpected challenges for our approach, as giving away one's location in the immediate danger of a terrorist attack became an issue both for first responders and the affected people in the area. We show how practices of calling for help and reacting to help calls can be affected by such a system and affect the management of the visibility and validity of SOS calls, implying a need for further negotiation in situations where communication is sensitive and technically restrained.",
keywords = "mobile computing, emergency response, SOS calls",
author = "Alexander Boden and Amro Al-Akkad and Michael Liegl and Monika Buscher and Michael Stein and Randall David and Volker Wulf",
year = "2016",
month = dec,
day = "1",
doi = "10.1145/2987382",
language = "English",
volume = "23",
pages = "38--48",
journal = "ACM Transactions on Computer-Human Interaction (TOCHI)",
issn = "1073-0516",
publisher = "Association for Computing Machinery (ACM)",
number = "6",

}

RIS

TY - JOUR

T1 - Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System

AU - Boden, Alexander

AU - Al-Akkad, Amro

AU - Liegl, Michael

AU - Buscher, Monika

AU - Stein, Michael

AU - David, Randall

AU - Wulf, Volker

PY - 2016/12/1

Y1 - 2016/12/1

N2 - The availability of ICT services can be severely disrupted in the aftermath of disasters. Ad-hoc assemblages of communication technology have the potential to bridge such breakdowns. This article investigates the use of an ad-hoc system for sending SOS signals in a large-scale exercise that simulated a terrorist attack. In this context, we found that the sensitivity that was introduced by the adversarial nature of the situation posed unexpected challenges for our approach, as giving away one's location in the immediate danger of a terrorist attack became an issue both for first responders and the affected people in the area. We show how practices of calling for help and reacting to help calls can be affected by such a system and affect the management of the visibility and validity of SOS calls, implying a need for further negotiation in situations where communication is sensitive and technically restrained.

AB - The availability of ICT services can be severely disrupted in the aftermath of disasters. Ad-hoc assemblages of communication technology have the potential to bridge such breakdowns. This article investigates the use of an ad-hoc system for sending SOS signals in a large-scale exercise that simulated a terrorist attack. In this context, we found that the sensitivity that was introduced by the adversarial nature of the situation posed unexpected challenges for our approach, as giving away one's location in the immediate danger of a terrorist attack became an issue both for first responders and the affected people in the area. We show how practices of calling for help and reacting to help calls can be affected by such a system and affect the management of the visibility and validity of SOS calls, implying a need for further negotiation in situations where communication is sensitive and technically restrained.

KW - mobile computing

KW - emergency response

KW - SOS calls

U2 - 10.1145/2987382

DO - 10.1145/2987382

M3 - Journal article

VL - 23

SP - 38

EP - 48

JO - ACM Transactions on Computer-Human Interaction (TOCHI)

JF - ACM Transactions on Computer-Human Interaction (TOCHI)

SN - 1073-0516

IS - 6

ER -