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Measuring patient experience: Concepts and methods

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Standard

Measuring patient experience: Concepts and methods. / Ahmed, Faraz; Burt, Jenni; Roland, Martin.
In: The Patient, Vol. 7, No. 3, 2014, p. 235-241.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Ahmed, F, Burt, J & Roland, M 2014, 'Measuring patient experience: Concepts and methods', The Patient, vol. 7, no. 3, pp. 235-241. https://doi.org/10.1007/s40271-014-0060-5

APA

Ahmed, F., Burt, J., & Roland, M. (2014). Measuring patient experience: Concepts and methods. The Patient, 7(3), 235-241. https://doi.org/10.1007/s40271-014-0060-5

Vancouver

Ahmed F, Burt J, Roland M. Measuring patient experience: Concepts and methods. The Patient. 2014;7(3):235-241. Epub 2014 May 16. doi: 10.1007/s40271-014-0060-5

Author

Ahmed, Faraz ; Burt, Jenni ; Roland, Martin. / Measuring patient experience : Concepts and methods. In: The Patient. 2014 ; Vol. 7, No. 3. pp. 235-241.

Bibtex

@article{251bd6cc61954722a74128997aa27b11,
title = "Measuring patient experience: Concepts and methods",
abstract = "Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.",
keywords = "National Health Service, Patient Experience , Communication Skill Training, Quality Improvement Strategy, Mystery Shopper ",
author = "Faraz Ahmed and Jenni Burt and Martin Roland",
year = "2014",
doi = "10.1007/s40271-014-0060-5",
language = "English",
volume = "7",
pages = "235--241",
journal = "The Patient",
issn = "1178-1653",
publisher = "Springer Science + Business Media",
number = "3",

}

RIS

TY - JOUR

T1 - Measuring patient experience

T2 - Concepts and methods

AU - Ahmed, Faraz

AU - Burt, Jenni

AU - Roland, Martin

PY - 2014

Y1 - 2014

N2 - Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.

AB - Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.

KW - National Health Service

KW - Patient Experience

KW - Communication Skill Training

KW - Quality Improvement Strategy

KW - Mystery Shopper

U2 - 10.1007/s40271-014-0060-5

DO - 10.1007/s40271-014-0060-5

M3 - Journal article

C2 - 24831941

AN - SCOPUS:84906938985

VL - 7

SP - 235

EP - 241

JO - The Patient

JF - The Patient

SN - 1178-1653

IS - 3

ER -