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Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19. / Bergmann, Rachel; Rintel, Sean; Baym, Nancy et al.
In: Computer Supported Cooperative Work, Vol. 32, No. 2, 30.06.2023, p. 347-383.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Bergmann, R, Rintel, S, Baym, N, Sarkar, A, Borowiec, D, Wong, P & Sellen, A 2023, 'Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19', Computer Supported Cooperative Work, vol. 32, no. 2, pp. 347-383. https://doi.org/10.1007/s10606-022-09451-6

APA

Bergmann, R., Rintel, S., Baym, N., Sarkar, A., Borowiec, D., Wong, P., & Sellen, A. (2023). Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19. Computer Supported Cooperative Work, 32(2), 347-383. https://doi.org/10.1007/s10606-022-09451-6

Vancouver

Bergmann R, Rintel S, Baym N, Sarkar A, Borowiec D, Wong P et al. Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19. Computer Supported Cooperative Work. 2023 Jun 30;32(2):347-383. Epub 2022 Nov 12. doi: 10.1007/s10606-022-09451-6

Author

Bergmann, Rachel ; Rintel, Sean ; Baym, Nancy et al. / Meeting (the) Pandemic : Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19. In: Computer Supported Cooperative Work. 2023 ; Vol. 32, No. 2. pp. 347-383.

Bibtex

@article{c162476c8f6742ccad19d9b5e79931ad,
title = "Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19",
abstract = "When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company{\textquoteright}s employees{\textquoteright} experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.",
keywords = "COVID-19, Dialectics, Efficiency, Productivity, Small talk, Sociality, Telework, Video meeting fatigue, Videoconferencing",
author = "Rachel Bergmann and Sean Rintel and Nancy Baym and Advait Sarkar and Damian Borowiec and Priscilla Wong and Abigail Sellen",
year = "2023",
month = jun,
day = "30",
doi = "10.1007/s10606-022-09451-6",
language = "English",
volume = "32",
pages = "347--383",
journal = "Computer Supported Cooperative Work",
issn = "0925-9724",
publisher = "Kluwer Academic Publishers",
number = "2",

}

RIS

TY - JOUR

T1 - Meeting (the) Pandemic

T2 - Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

AU - Bergmann, Rachel

AU - Rintel, Sean

AU - Baym, Nancy

AU - Sarkar, Advait

AU - Borowiec, Damian

AU - Wong, Priscilla

AU - Sellen, Abigail

PY - 2023/6/30

Y1 - 2023/6/30

N2 - When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

AB - When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

KW - COVID-19

KW - Dialectics

KW - Efficiency

KW - Productivity

KW - Small talk

KW - Sociality

KW - Telework

KW - Video meeting fatigue

KW - Videoconferencing

U2 - 10.1007/s10606-022-09451-6

DO - 10.1007/s10606-022-09451-6

M3 - Journal article

C2 - 36408476

VL - 32

SP - 347

EP - 383

JO - Computer Supported Cooperative Work

JF - Computer Supported Cooperative Work

SN - 0925-9724

IS - 2

ER -