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Mind the queue: Understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country

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Mind the queue : Understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country. / Discua Cruz, Allan; Reyes Hernandez, Jose Mario; Arias Arevalo, Carlos.

In: Information Technology and People, 06.09.2022.

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Discua Cruz A, Reyes Hernandez JM, Arias Arevalo C. Mind the queue: Understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country. Information Technology and People. 2022 Sep 6. Epub 2022 Sep 6. doi: 10.1108/ITP-09-2021-0726

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@article{59ca644b271a47f4a8f50bf70b8bc05a,
title = "Mind the queue: Understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country",
abstract = "PurposeThis study aims to focus on understanding the tensions experienced by government officials in introducing electronic government (e-government) policies to support entrepreneurs in a developing Latin American country.Design/methodology/approachThis study relies on an in-depth qualitative approach based on collaborative and analytic auto-ethnography. The authors concentrate on tensions experienced by a government official and how they were addressed when introducing e-government policies to support entrepreneurs during the Covid-19 pandemic.FindingsThe findings reveal that paradoxical tensions occur as changes are demanded, multiple concerns are expressed and decisions about resources have to be made. The findings reveal sources of tensions from government, business and external sources. Addressing such tensions revolves around a diverse form of paradoxes dealing with contradictions in terms of speed vs thoroughness and short- vs long-term implications.Research limitations/implicationsThe authors{\textquoteright} study provides several contributions. It advances understanding on the source and management of tensions experienced by government officials introducing e-government policies to support entrepreneurs during the Covid-19 pandemic. It also delineates multiple paradoxes experienced by government officials as new policies and systems were introduced. Finally, it offers a conceptual model explaining how government officials deal with multiple tensions emerging from the introduction of e-government policies in a developing country.Originality/valueThe prior literature has suggested that e-government initiatives would be guided by a prescriptive and tension-free process, driven by the interest to enhance governmental efficiency. This study reveals that developing e-government initiatives for entrepreneurs and existing businesses during the Covid-19 crisis was not immune to contradictions between government officials and the public. A conceptual model, based on multiple sources of tensions (government-related, business-related and external sources) and their management, is proposed. Implications and opportunities for further research are presented.",
keywords = "E-Government, Paradox theory, Covid-19, Latin America, Entrepreneurs, Crisis",
author = "{Discua Cruz}, Allan and {Reyes Hernandez}, {Jose Mario} and {Arias Arevalo}, Carlos",
note = "This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.",
year = "2022",
month = sep,
day = "6",
doi = "10.1108/ITP-09-2021-0726",
language = "English",
journal = "Information Technology and People",
issn = "0959-3845",
publisher = "Emerald Group Publishing Ltd.",

}

RIS

TY - JOUR

T1 - Mind the queue

T2 - Understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country

AU - Discua Cruz, Allan

AU - Reyes Hernandez, Jose Mario

AU - Arias Arevalo, Carlos

N1 - This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

PY - 2022/9/6

Y1 - 2022/9/6

N2 - PurposeThis study aims to focus on understanding the tensions experienced by government officials in introducing electronic government (e-government) policies to support entrepreneurs in a developing Latin American country.Design/methodology/approachThis study relies on an in-depth qualitative approach based on collaborative and analytic auto-ethnography. The authors concentrate on tensions experienced by a government official and how they were addressed when introducing e-government policies to support entrepreneurs during the Covid-19 pandemic.FindingsThe findings reveal that paradoxical tensions occur as changes are demanded, multiple concerns are expressed and decisions about resources have to be made. The findings reveal sources of tensions from government, business and external sources. Addressing such tensions revolves around a diverse form of paradoxes dealing with contradictions in terms of speed vs thoroughness and short- vs long-term implications.Research limitations/implicationsThe authors’ study provides several contributions. It advances understanding on the source and management of tensions experienced by government officials introducing e-government policies to support entrepreneurs during the Covid-19 pandemic. It also delineates multiple paradoxes experienced by government officials as new policies and systems were introduced. Finally, it offers a conceptual model explaining how government officials deal with multiple tensions emerging from the introduction of e-government policies in a developing country.Originality/valueThe prior literature has suggested that e-government initiatives would be guided by a prescriptive and tension-free process, driven by the interest to enhance governmental efficiency. This study reveals that developing e-government initiatives for entrepreneurs and existing businesses during the Covid-19 crisis was not immune to contradictions between government officials and the public. A conceptual model, based on multiple sources of tensions (government-related, business-related and external sources) and their management, is proposed. Implications and opportunities for further research are presented.

AB - PurposeThis study aims to focus on understanding the tensions experienced by government officials in introducing electronic government (e-government) policies to support entrepreneurs in a developing Latin American country.Design/methodology/approachThis study relies on an in-depth qualitative approach based on collaborative and analytic auto-ethnography. The authors concentrate on tensions experienced by a government official and how they were addressed when introducing e-government policies to support entrepreneurs during the Covid-19 pandemic.FindingsThe findings reveal that paradoxical tensions occur as changes are demanded, multiple concerns are expressed and decisions about resources have to be made. The findings reveal sources of tensions from government, business and external sources. Addressing such tensions revolves around a diverse form of paradoxes dealing with contradictions in terms of speed vs thoroughness and short- vs long-term implications.Research limitations/implicationsThe authors’ study provides several contributions. It advances understanding on the source and management of tensions experienced by government officials introducing e-government policies to support entrepreneurs during the Covid-19 pandemic. It also delineates multiple paradoxes experienced by government officials as new policies and systems were introduced. Finally, it offers a conceptual model explaining how government officials deal with multiple tensions emerging from the introduction of e-government policies in a developing country.Originality/valueThe prior literature has suggested that e-government initiatives would be guided by a prescriptive and tension-free process, driven by the interest to enhance governmental efficiency. This study reveals that developing e-government initiatives for entrepreneurs and existing businesses during the Covid-19 crisis was not immune to contradictions between government officials and the public. A conceptual model, based on multiple sources of tensions (government-related, business-related and external sources) and their management, is proposed. Implications and opportunities for further research are presented.

KW - E-Government

KW - Paradox theory

KW - Covid-19

KW - Latin America

KW - Entrepreneurs

KW - Crisis

U2 - 10.1108/ITP-09-2021-0726

DO - 10.1108/ITP-09-2021-0726

M3 - Journal article

JO - Information Technology and People

JF - Information Technology and People

SN - 0959-3845

ER -