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Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. / Tsoukatos, E; Rand, G K.
In: Managing Service Quality, Vol. 16, No. 5, 2006, p. 501-519.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Tsoukatos, E & Rand, GK 2006, 'Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance', Managing Service Quality, vol. 16, no. 5, pp. 501-519.

APA

Tsoukatos, E., & Rand, G. K. (2006). Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. Managing Service Quality, 16(5), 501-519.

Vancouver

Tsoukatos E, Rand GK. Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. Managing Service Quality. 2006;16(5):501-519.

Author

Tsoukatos, E ; Rand, G K. / Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance. In: Managing Service Quality. 2006 ; Vol. 16, No. 5. pp. 501-519.

Bibtex

@article{af8682807f484f47af7d7c803f860b89,
title = "Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance",
author = "E Tsoukatos and Rand, {G K}",
year = "2006",
language = "English",
volume = "16",
pages = "501--519",
journal = "Managing Service Quality",
issn = "0960-4529",
publisher = "Emerald Group Publishing Ltd.",
number = "5",

}

RIS

TY - JOUR

T1 - Path analysis of perceived service quality, satisfaction and loyalty in Greek Insurance

AU - Tsoukatos, E

AU - Rand, G K

PY - 2006

Y1 - 2006

M3 - Journal article

VL - 16

SP - 501

EP - 519

JO - Managing Service Quality

JF - Managing Service Quality

SN - 0960-4529

IS - 5

ER -