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Politics and Pain in Managing Information Technology: A Case Study from Insurance

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Politics and Pain in Managing Information Technology: A Case Study from Insurance. / Knights, David; Murray, Fergus.
In: Organization Studies, Vol. 13, No. 2, 30.04.1992, p. 211-228.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Knights, D & Murray, F 1992, 'Politics and Pain in Managing Information Technology: A Case Study from Insurance', Organization Studies, vol. 13, no. 2, pp. 211-228. https://doi.org/10.1177/017084069201300203

APA

Knights, D., & Murray, F. (1992). Politics and Pain in Managing Information Technology: A Case Study from Insurance. Organization Studies, 13(2), 211-228. https://doi.org/10.1177/017084069201300203

Vancouver

Knights D, Murray F. Politics and Pain in Managing Information Technology: A Case Study from Insurance. Organization Studies. 1992 Apr 30;13(2):211-228. doi: 10.1177/017084069201300203

Author

Knights, David ; Murray, Fergus. / Politics and Pain in Managing Information Technology : A Case Study from Insurance. In: Organization Studies. 1992 ; Vol. 13, No. 2. pp. 211-228.

Bibtex

@article{9ebb91a2874d4436bb71a7c059a1b143,
title = "Politics and Pain in Managing Information Technology: A Case Study from Insurance",
abstract = "Drawing on case study material, this paper explores the politics of career and resource competition that is a medium and outcome of IT investment strategies and system development priorities. This is achieved by examining the manner in which different managers and operating divisions in the case study organization perceive and pursue distinct IT priorities. This they do by involving particular constructions of {\textquoteleft}markets{\textquoteright}, {\textquoteleft}technology{\textquoteright}, and {\textquoteleft}organization{\textquoteright}. The paper argues that the difficulties encountered around the development of IT systems in the case study company are symptomatic of tensions which are a condition and conse quence of struggles over resource allocation and career advancement within management. These activities necessarily generate considerable political activity which has potentially painful consequences for actors tied into power/identity relations in the modem organization.",
author = "David Knights and Fergus Murray",
year = "1992",
month = apr,
day = "30",
doi = "10.1177/017084069201300203",
language = "English",
volume = "13",
pages = "211--228",
journal = "Organization Studies",
issn = "0170-8406",
publisher = "SAGE Publications Ltd",
number = "2",

}

RIS

TY - JOUR

T1 - Politics and Pain in Managing Information Technology

T2 - A Case Study from Insurance

AU - Knights, David

AU - Murray, Fergus

PY - 1992/4/30

Y1 - 1992/4/30

N2 - Drawing on case study material, this paper explores the politics of career and resource competition that is a medium and outcome of IT investment strategies and system development priorities. This is achieved by examining the manner in which different managers and operating divisions in the case study organization perceive and pursue distinct IT priorities. This they do by involving particular constructions of ‘markets’, ‘technology’, and ‘organization’. The paper argues that the difficulties encountered around the development of IT systems in the case study company are symptomatic of tensions which are a condition and conse quence of struggles over resource allocation and career advancement within management. These activities necessarily generate considerable political activity which has potentially painful consequences for actors tied into power/identity relations in the modem organization.

AB - Drawing on case study material, this paper explores the politics of career and resource competition that is a medium and outcome of IT investment strategies and system development priorities. This is achieved by examining the manner in which different managers and operating divisions in the case study organization perceive and pursue distinct IT priorities. This they do by involving particular constructions of ‘markets’, ‘technology’, and ‘organization’. The paper argues that the difficulties encountered around the development of IT systems in the case study company are symptomatic of tensions which are a condition and conse quence of struggles over resource allocation and career advancement within management. These activities necessarily generate considerable political activity which has potentially painful consequences for actors tied into power/identity relations in the modem organization.

U2 - 10.1177/017084069201300203

DO - 10.1177/017084069201300203

M3 - Journal article

AN - SCOPUS:84970097233

VL - 13

SP - 211

EP - 228

JO - Organization Studies

JF - Organization Studies

SN - 0170-8406

IS - 2

ER -