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Power and organizational transformation through technology: hybrids of electronic government

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Power and organizational transformation through technology: hybrids of electronic government. / Bloomfield, B P; Hayes, N.

In: Organization Studies, Vol. 30, No. 5, 2009, p. 461-487.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

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@article{fb71a37e0e034629a52549ca4ff4f6ba,
title = "Power and organizational transformation through technology: hybrids of electronic government",
abstract = "This paper considers the UK Government's major modernization programme for local government and its aim to use technology to bring about a radical transformation in the delivery of public services by joining up hitherto separate service departments and focusing the organization of services around the citizen. Drawing upon empirical fieldwork in the North of England, the paper seeks to shed light on the realization and operation of modernization and considers the issues of power and hybridity involved in the emplacement of new organizational configurations (`front office' contact centres and `back office' service departments) to handle citizen inquiries.",
author = "Bloomfield, {B P} and N Hayes",
year = "2009",
doi = "10.1177/0170840609104394",
language = "English",
volume = "30",
pages = "461--487",
journal = "Organization Studies",
issn = "0170-8406",
publisher = "SAGE Publications Ltd",
number = "5",

}

RIS

TY - JOUR

T1 - Power and organizational transformation through technology: hybrids of electronic government

AU - Bloomfield, B P

AU - Hayes, N

PY - 2009

Y1 - 2009

N2 - This paper considers the UK Government's major modernization programme for local government and its aim to use technology to bring about a radical transformation in the delivery of public services by joining up hitherto separate service departments and focusing the organization of services around the citizen. Drawing upon empirical fieldwork in the North of England, the paper seeks to shed light on the realization and operation of modernization and considers the issues of power and hybridity involved in the emplacement of new organizational configurations (`front office' contact centres and `back office' service departments) to handle citizen inquiries.

AB - This paper considers the UK Government's major modernization programme for local government and its aim to use technology to bring about a radical transformation in the delivery of public services by joining up hitherto separate service departments and focusing the organization of services around the citizen. Drawing upon empirical fieldwork in the North of England, the paper seeks to shed light on the realization and operation of modernization and considers the issues of power and hybridity involved in the emplacement of new organizational configurations (`front office' contact centres and `back office' service departments) to handle citizen inquiries.

U2 - 10.1177/0170840609104394

DO - 10.1177/0170840609104394

M3 - Journal article

VL - 30

SP - 461

EP - 487

JO - Organization Studies

JF - Organization Studies

SN - 0170-8406

IS - 5

ER -