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Queries Without Clicks: Evaluating Retrieval Effectiveness Based on User Feedback

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter (peer-reviewed)peer-review

Publication date08/2012
Host publicationSIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval
Place of PublicationNew York
Number of pages2
ISBN (Print)9781450314725
<mark>Original language</mark>English


Until recently, the lack of user activity on search results was perceived as a sign of user dissatisfaction from retrieval performance. However, recent studies have reported that some queries might not be followed by clicks to the content of the retrieved results, because the search task can be satisfied in the list of retrieved results the user views without the need to click through them. In this paper, we propose a method for evaluating user satisfaction from the results of searches that are not followed by clickthrough activity to the retrieved results. We found that there is a strong association between some implicit measures of user activity and user's explicit satisfaction judgments. Moreover, we developed a predictive model of user satisfaction based on implicit measures, achieving accuracy up to 86%.