Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review
}
TY - GEN
T1 - Reconstructing normality
T2 - Australian Computer-Human Interaction Conference (OzCHI'13)
AU - Al-Akkad, Amro
AU - Ramirez, Leonardo
AU - Denef, Sebastian
AU - Boden, Alexander
AU - Wood, Lisa
AU - Buscher, Monika
AU - Zimmermann, Andreas
PY - 2013
Y1 - 2013
N2 - In this paper, we examine challenges people face in situations of disrupted network infrastructures and how people use surviving portions of technology to cope with these challenges. We show how an important aspect in crises is the disturbance of services caused by disruptions in underlying technological structures. In such situations, people resort to all possible means to "reconstruct normality" in the sense of restoring their ability to communicate. For doing so, people often make creative use of the remains of the technological landscape. Building on the analysis of interviews with crises witnesses and first responders, external reports and scientific literature, we propose and describe three categories of mechanisms involving the creative use of surviving technology in crisis situations. We argue that studying these mechanisms can provide a key source of inspiration to define qualities of resilient architectures, and use these mechanisms as creative input to propose architectural qualities that can potentially make communication systems more resilient in the face of crises.
AB - In this paper, we examine challenges people face in situations of disrupted network infrastructures and how people use surviving portions of technology to cope with these challenges. We show how an important aspect in crises is the disturbance of services caused by disruptions in underlying technological structures. In such situations, people resort to all possible means to "reconstruct normality" in the sense of restoring their ability to communicate. For doing so, people often make creative use of the remains of the technological landscape. Building on the analysis of interviews with crises witnesses and first responders, external reports and scientific literature, we propose and describe three categories of mechanisms involving the creative use of surviving technology in crisis situations. We argue that studying these mechanisms can provide a key source of inspiration to define qualities of resilient architectures, and use these mechanisms as creative input to propose architectural qualities that can potentially make communication systems more resilient in the face of crises.
U2 - 10.1145/2541016.2541051
DO - 10.1145/2541016.2541051
M3 - Conference contribution/Paper
SN - 9781450325257
SP - 457
EP - 466
BT - OzCHI '13 Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
PB - ACM
CY - New York
Y2 - 25 November 2013 through 29 January 2014
ER -