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Reframing workplace relations?: conflict resolution and mediation in a Primary Care Trust

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Reframing workplace relations? conflict resolution and mediation in a Primary Care Trust. / Saundry, Richard; McArdle, Louise; Thomas, Pete.

In: Work, Employment and Society, Vol. 27, No. 2, 04.2013, p. 213-231.

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Saundry, Richard ; McArdle, Louise ; Thomas, Pete. / Reframing workplace relations? conflict resolution and mediation in a Primary Care Trust. In: Work, Employment and Society. 2013 ; Vol. 27, No. 2. pp. 213-231.

Bibtex

@article{75c1f55dadec4c5cbe24acba4c4c7416,
title = "Reframing workplace relations?: conflict resolution and mediation in a Primary Care Trust",
abstract = "In recent years, workplace conflict has become increasingly manifest in individual employment disputes as collective labour regulation has been eroded. Accordingly attention has been focused on finding ways to facilitate the early resolution of such disputes. Policy-makers have placed a particular emphasis on workplace mediation. However, the broader impact of mediation on conventional grievance and disciplinary processes and on the workplace relations that underpin them has been largely ignored. This article reports on research into the introduction of an in-house mediation scheme within a primary care trust (PCT). It explores the implications of the scheme for: workplace relations within the organisation; the dynamics of conflict management; and trade union influence. It argues that the introduction of mediation provided a conduit through which positive workplace relations were rebuilt which in turn facilitated informal processes of dispute resolution. Furthermore, it allowed trade unions within the organisation to extend their influence into areas traditionally dominated by managerial prerogative.",
keywords = "mediation, dispute resolution, conflict, trade unions, discipline, grievance",
author = "Richard Saundry and Louise McArdle and Pete Thomas",
year = "2013",
month = apr,
doi = "10.1177/0950017012472236",
language = "English",
volume = "27",
pages = "213--231",
journal = "Work, Employment and Society",
issn = "0950-0170",
publisher = "SAGE Publications Ltd",
number = "2",

}

RIS

TY - JOUR

T1 - Reframing workplace relations?

T2 - conflict resolution and mediation in a Primary Care Trust

AU - Saundry, Richard

AU - McArdle, Louise

AU - Thomas, Pete

PY - 2013/4

Y1 - 2013/4

N2 - In recent years, workplace conflict has become increasingly manifest in individual employment disputes as collective labour regulation has been eroded. Accordingly attention has been focused on finding ways to facilitate the early resolution of such disputes. Policy-makers have placed a particular emphasis on workplace mediation. However, the broader impact of mediation on conventional grievance and disciplinary processes and on the workplace relations that underpin them has been largely ignored. This article reports on research into the introduction of an in-house mediation scheme within a primary care trust (PCT). It explores the implications of the scheme for: workplace relations within the organisation; the dynamics of conflict management; and trade union influence. It argues that the introduction of mediation provided a conduit through which positive workplace relations were rebuilt which in turn facilitated informal processes of dispute resolution. Furthermore, it allowed trade unions within the organisation to extend their influence into areas traditionally dominated by managerial prerogative.

AB - In recent years, workplace conflict has become increasingly manifest in individual employment disputes as collective labour regulation has been eroded. Accordingly attention has been focused on finding ways to facilitate the early resolution of such disputes. Policy-makers have placed a particular emphasis on workplace mediation. However, the broader impact of mediation on conventional grievance and disciplinary processes and on the workplace relations that underpin them has been largely ignored. This article reports on research into the introduction of an in-house mediation scheme within a primary care trust (PCT). It explores the implications of the scheme for: workplace relations within the organisation; the dynamics of conflict management; and trade union influence. It argues that the introduction of mediation provided a conduit through which positive workplace relations were rebuilt which in turn facilitated informal processes of dispute resolution. Furthermore, it allowed trade unions within the organisation to extend their influence into areas traditionally dominated by managerial prerogative.

KW - mediation

KW - dispute resolution

KW - conflict

KW - trade unions

KW - discipline

KW - grievance

U2 - 10.1177/0950017012472236

DO - 10.1177/0950017012472236

M3 - Journal article

VL - 27

SP - 213

EP - 231

JO - Work, Employment and Society

JF - Work, Employment and Society

SN - 0950-0170

IS - 2

ER -