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Remote Working Pre- and Post-COVID-19: An Analysis of New Threats and Risks to Security and Privacy

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Published
  • Jason R.C. Nurse
  • Nikki Williams
  • Emily Collins
  • Niki Panteli
  • John Blythe
  • Ben Koppelman
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Publication date3/07/2021
Host publicationHCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings
EditorsConstantine Stephanidis, Margherita Antona, Stavroula Ntoa
PublisherSpringer Science and Business Media Deutschland GmbH
Pages583-590
Number of pages8
ISBN (print)9783030786441
<mark>Original language</mark>English
Event23rd International Conference on Human-Computer Interaction, HCII 2021 - Virtual, Online
Duration: 24/07/202129/07/2021

Conference

Conference23rd International Conference on Human-Computer Interaction, HCII 2021
CityVirtual, Online
Period24/07/2129/07/21

Publication series

NameCommunications in Computer and Information Science
Volume1421
ISSN (Print)1865-0929
ISSN (electronic)1865-0937

Conference

Conference23rd International Conference on Human-Computer Interaction, HCII 2021
CityVirtual, Online
Period24/07/2129/07/21

Abstract

COVID-19 has radically changed society as we know it. To reduce the spread of the virus, millions across the globe have been forced to work remotely, often in make-shift home offices, and using a plethora of new, unfamiliar digital technologies. In this article, we critically analyse cyber security and privacy concerns arising due to remote working during the coronavirus pandemic. Through our work, we discover a series of security risks emerging because of the realities of this period. For instance, lack of remote-working security training, heightened stress and anxiety, rushed technology deployment, and the presence of untrusted individuals in a remote-working environment (e.g., in flatshares), can result in new cyber-risk. Simultaneously, we find that as organisations look to manage these and other risks posed by their remote workforces, employee’s privacy (including personal information and activities) is often compromised. This is apparent in the significant adoption of remote workplace monitoring, management and surveillance technologies. Such technologies raise several privacy and ethical questions, and further highlight the tension between security and privacy going forward.