Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Resolving paradoxes in IT success through IT ambidexterity: The moderating role of uncertain environments
AU - Syed, T A
AU - Blome, Constantin
AU - Papadopoulos, T
PY - 2020/9/1
Y1 - 2020/9/1
N2 - As information technology (IT) success is both essential and elusive, researchers and practitioners are faced with an ongoing challenge to determine what IT capabilities should be developed to ensure IT success. Drawing on the paradox and ambidexterity theory, we highlight paradoxes in IT success and propose that firms manage these paradoxes by developing an IT ambidexterity capability. We hypothesize that IT ambidexterity capability enhances IT success, and that uncertain environments strengthen this relationship. Our hypotheses find support in a sample of 292 British high-tech firms. This research contributes to conceptualize paradoxes in IT success and advances the theory for a more comprehensive understanding of the impacts of IT ambidexterity capability.
AB - As information technology (IT) success is both essential and elusive, researchers and practitioners are faced with an ongoing challenge to determine what IT capabilities should be developed to ensure IT success. Drawing on the paradox and ambidexterity theory, we highlight paradoxes in IT success and propose that firms manage these paradoxes by developing an IT ambidexterity capability. We hypothesize that IT ambidexterity capability enhances IT success, and that uncertain environments strengthen this relationship. Our hypotheses find support in a sample of 292 British high-tech firms. This research contributes to conceptualize paradoxes in IT success and advances the theory for a more comprehensive understanding of the impacts of IT ambidexterity capability.
KW - Environmental complexity
KW - Environmental dynamism
KW - IT ambidexterity
KW - IT success
KW - Paradox and ambidexterity theory
U2 - 10.1016/j.im.2020.103345
DO - 10.1016/j.im.2020.103345
M3 - Journal article
VL - 57
SP - 103345
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 6
M1 - 103345
ER -