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Semi-automatically extracting FAQs to improve accessibility of software development knowledge

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Publication date2012
Host publicationSoftware Engineering (ICSE), 2012 34th International Conference on
Place of PublicationPiscataway, NJ, USA
PublisherIEEE Press
Pages793-803
Number of pages11
ISBN (electronic)978-1-4673-1065-9
ISBN (print)978-1-4673-1066-6
<mark>Original language</mark>English

Abstract

Frequently asked questions (FAQs) are a popular way to document software development knowledge. As creating such documents is expensive, this paper presents an approach for automatically extracting FAQs from sources of software development discussion, such as mailing lists and Internet forums, by combining techniques of text mining and natural language processing. We apply the approach to popular mailing lists and carry out a survey among software developers to show that it is able to extract high-quality FAQs that may be further improved by experts.