TY - JOUR

T1 - Service Supply Chains: Introducing the Special Topic Forum

AU - Sampson, Scott E.

AU - Spring, Martin

PY - 2012/10/1

Y1 - 2012/10/1

N2 - This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.

AB - This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.

U2 - 10.1111/j.1745-493X.2012.03281.x

DO - 10.1111/j.1745-493X.2012.03281.x

M3 - Journal article

VL - 48

SP - 3

EP - 7

JO - Journal of Supply Chain Management

JF - Journal of Supply Chain Management

SN - 1523-2409

IS - 4

ER -