Rights statement: This is the author’s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002
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Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Service triads
T2 - a research agenda for buyer–supplier–customer triads in business services
AU - Wynstra, Finn
AU - Spring, Martin
AU - Schoenherr, Tobias
N1 - This is the author’s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002
PY - 2015/5
Y1 - 2015/5
N2 - Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.
AB - Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.
KW - service triads
KW - services
KW - networks
KW - Research agenda
KW - Buyer–supplier–customer triads
KW - Empirical research
U2 - 10.1016/j.jom.2014.10.002
DO - 10.1016/j.jom.2014.10.002
M3 - Journal article
VL - 35
SP - 1
EP - 20
JO - Journal of Operations Management
JF - Journal of Operations Management
SN - 0272-6963
ER -