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  • Wynstra Spring Schoenherr 2015 Submitted Lead article triads

    Rights statement: This is the author’s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002

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    Available under license: CC BY-NC-ND: Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License

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Service triads: a research agenda for buyer–supplier–customer triads in business services

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Service triads : a research agenda for buyer–supplier–customer triads in business services. / Wynstra, Finn; Spring, Martin; Schoenherr, Tobias.

In: Journal of Operations Management, Vol. 35, 05.2015, p. 1-20.

Research output: Contribution to journalJournal articlepeer-review

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Wynstra, Finn ; Spring, Martin ; Schoenherr, Tobias. / Service triads : a research agenda for buyer–supplier–customer triads in business services. In: Journal of Operations Management. 2015 ; Vol. 35. pp. 1-20.

Bibtex

@article{71a0fd9d0e344941a6fb8a4aec9fe11e,
title = "Service triads: a research agenda for buyer–supplier–customer triads in business services",
abstract = "Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.",
keywords = "service triads, services, networks, Research agenda, Buyer–supplier–customer triads, Empirical research",
author = "Finn Wynstra and Martin Spring and Tobias Schoenherr",
note = "This is the author{\textquoteright}s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002",
year = "2015",
month = may,
doi = "10.1016/j.jom.2014.10.002",
language = "English",
volume = "35",
pages = "1--20",
journal = "Journal of Operations Management",
issn = "0272-6963",
publisher = "Elsevier",

}

RIS

TY - JOUR

T1 - Service triads

T2 - a research agenda for buyer–supplier–customer triads in business services

AU - Wynstra, Finn

AU - Spring, Martin

AU - Schoenherr, Tobias

N1 - This is the author’s version of a work that was accepted for publication in Journal of Operations Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Operations Management, 35, 2015 DOI: 10.1016/j.jom.2014.10.002

PY - 2015/5

Y1 - 2015/5

N2 - Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.

AB - Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer's customer, represent an emerging business model. This special issue is dedicated to this theme. To set the context, in this lead article, we first define service triads, both as a phenomenon and a research topic. We then provide a review of different strands of existing research and various theoretical frameworks that can inform our study of service triads. This culminates in an outline of a research agenda that can guide future study. As such, this paper not only introduces the articles in the special issue, but is also intended as a point of reference and motivation for further work on service triads, and on triads in general.

KW - service triads

KW - services

KW - networks

KW - Research agenda

KW - Buyer–supplier–customer triads

KW - Empirical research

U2 - 10.1016/j.jom.2014.10.002

DO - 10.1016/j.jom.2014.10.002

M3 - Journal article

VL - 35

SP - 1

EP - 20

JO - Journal of Operations Management

JF - Journal of Operations Management

SN - 0272-6963

ER -