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Sit Less and Move More - A Multi-Component Intervention With and Without Height-Adjustable Workstations in Contact Centre Call Agents A Pilot Randomised Controlled Trial

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published
  • Abigail Morris
  • Rebecca Murphy
  • Nicola Hopkins
  • David Low
  • Genevieve Healy
  • Charlotte Edwardson
  • Brendan Collins
  • Hannah Timpson
  • Sam Shepherd
  • Madeleine Cochrane
  • David Gavin
  • Lee Graves
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<mark>Journal publication date</mark>31/01/2021
<mark>Journal</mark>Journal of occupational and environmental medicine
Issue number1
Volume63
Number of pages13
Pages (from-to)44-56
Publication StatusPublished
Early online date28/10/20
<mark>Original language</mark>English

Abstract

Objective:
To pilot a multi-component intervention to sit less and move more, with (SLAMM+) and without (SLAMM) height-adjustable workstations, in contact centre call agents.

Methods:
Agents were individually randomised to SLAMM or SLAMM+ in this 10-month, parallel, open-label, pilot trial. Mixed-methods assessed response, recruitment, retention, attrition and completion rates, adverse effects, trial feasibility and acceptability, preliminary effectiveness on worktime sitting, and described secondary outcomes.

Results:
The participant recruitment rate, and randomisation, data collection and interventions were mostly acceptable. Refinements to organisation recruitment were identified. High staff turnover negatively impacted retention and completion rates. The multi-component intervention with height-adjustable workstations has potential to reduce sitting time at work.

Conclusions:
The demonstrated findings will help prepare for a future randomised controlled trial designed to assess the effect of the interventions.