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Software Development and CSCW: Standardization and Flexibility in Large-Scale Agile Development

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Article number171
<mark>Journal publication date</mark>11/2018
<mark>Journal</mark>Proceedings of the ACM on Human-Computer Interaction - CSCW
Issue numberCSCW
Number of pages23
Publication StatusPublished
<mark>Original language</mark>English
EventComputer-Supported Cooperative Work and Social Computing
: The 21st ACM Conference on Computer-Supported Cooperative Work and Social Computing
- New York City's Hudson River (Jersey City), New York City, United States
Duration: 3/11/20187/11/2018
Conference number: 21


ConferenceComputer-Supported Cooperative Work and Social Computing
Abbreviated titleCSCW
Country/TerritoryUnited States
CityNew York City
Internet address


Identifying which agile methods and processes are most effective depends on the goals and aims of an organisation. Agile development promotes an environment of continuous improvement and trust within self-organising teams. Therefore, it is important to allow teams to have the flexibility to customize and tailor their chosen methods. However, in a large-scale agile deployment, there needs to be a degree of process standardization across the organisation; otherwise, different teams will not be able to effectively share knowledge and best practices. This paper addresses this classic CSCW issue of the tensions that arise between process standardization and flexibility in a large-scale agile deployment at the BBC.