Purpose

– To explore the cases for and against the use of computer‐assisted qualitative data analysis software (CAQDAS) in qualitative organisation and management research.

Design/methodology/approach

– Reflecting the debate inherent in the questions raised about the use of CAQDAS, a dialogue between the authors is used.

Findings

– There are risks associated with using CAQDAS without considering its underpinning principles and assumptions about data analysis. If these are considered explicitly as part of a research methodology, then CAQDAS may be a valuable analytical tool. If not, there is risk of distortion and bias in results from the use of CAQDAS.

Originality/value

– The paper addresses a commonly posed question for qualitative researchers, in a format and structure that is likely to stimulate further debate.