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The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

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The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult. / Zhu, Ruilin; Ho, Aaron.
PACIS 2016 Proceedings. AIS Electronic Library, 2016. 33.

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSN › Conference contribution/Paper › peer-review

Harvard

Zhu, R & Ho, A 2016, The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult. in PACIS 2016 Proceedings., 33, AIS Electronic Library, Pacific Asia Conference on Information Systems (PACIS), Chiayi, Taiwan, Province of China, 27/06/16. <https://aisel.aisnet.org/pacis2016/33/>

APA

Zhu, R., & Ho, A. (2016). The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult. In PACIS 2016 Proceedings Article 33 AIS Electronic Library. https://aisel.aisnet.org/pacis2016/33/

Vancouver

Zhu R, Ho A. The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult. In PACIS 2016 Proceedings. AIS Electronic Library. 2016. 33

Author

Zhu, Ruilin ; Ho, Aaron. / The China UnionPay Way : Why Bank Card Cross-border Transaction Dispute Resolution is Difficult. PACIS 2016 Proceedings. AIS Electronic Library, 2016.

Bibtex

@inproceedings{dfa9529891394bf1848a63a5d7121f63,
title = "The China UnionPay Way: Why Bank Card Cross-border Transaction Dispute Resolution is Difficult",
abstract = "With the increasing number of cross-broader transactions (CBT) that are facilitated by China UnionPay (CUP), international cardholder disputes are receiving more attention. However, according to a recently released internal statistic report, only a very small fraction was satisfactorily resolved from the cardholders{\textquoteright} perspective. Unresolved disputes not only bring unavoidable financial loss to the cardholders, but have significant implications for CUP{\textquoteright}s efforts in promoting CUP-enabled CBT in international environments. Using a case study approach with semi-structured interviews, we present a conceptual framework for CBT Dispute Resolution. The conceptual framework specifies possible determinants and their relationships, and proposes that CUP{\textquoteright}s weakness in its international presence, influence, governance, and relationships results in a high level of unresolved disputes.",
author = "Ruilin Zhu and Aaron Ho",
year = "2016",
month = jun,
day = "27",
language = "English",
isbn = "9789860491029",
booktitle = "PACIS 2016 Proceedings",
publisher = "AIS Electronic Library",
note = "Pacific Asia Conference on Information Systems (PACIS), PACIS 2016 ; Conference date: 27-06-2016 Through 01-07-2016",
url = "http://www.pacis2016.org/",

}

RIS

TY - GEN

T1 - The China UnionPay Way

T2 - Pacific Asia Conference on Information Systems (PACIS)

AU - Zhu, Ruilin

AU - Ho, Aaron

N1 - Conference code: 20th

PY - 2016/6/27

Y1 - 2016/6/27

N2 - With the increasing number of cross-broader transactions (CBT) that are facilitated by China UnionPay (CUP), international cardholder disputes are receiving more attention. However, according to a recently released internal statistic report, only a very small fraction was satisfactorily resolved from the cardholders’ perspective. Unresolved disputes not only bring unavoidable financial loss to the cardholders, but have significant implications for CUP’s efforts in promoting CUP-enabled CBT in international environments. Using a case study approach with semi-structured interviews, we present a conceptual framework for CBT Dispute Resolution. The conceptual framework specifies possible determinants and their relationships, and proposes that CUP’s weakness in its international presence, influence, governance, and relationships results in a high level of unresolved disputes.

AB - With the increasing number of cross-broader transactions (CBT) that are facilitated by China UnionPay (CUP), international cardholder disputes are receiving more attention. However, according to a recently released internal statistic report, only a very small fraction was satisfactorily resolved from the cardholders’ perspective. Unresolved disputes not only bring unavoidable financial loss to the cardholders, but have significant implications for CUP’s efforts in promoting CUP-enabled CBT in international environments. Using a case study approach with semi-structured interviews, we present a conceptual framework for CBT Dispute Resolution. The conceptual framework specifies possible determinants and their relationships, and proposes that CUP’s weakness in its international presence, influence, governance, and relationships results in a high level of unresolved disputes.

M3 - Conference contribution/Paper

SN - 9789860491029

BT - PACIS 2016 Proceedings

PB - AIS Electronic Library

Y2 - 27 June 2016 through 1 July 2016

ER -