TY - JOUR

T1 - The franchise relationship in China

T2 - agency theory and institutional theory perspectives

AU - Doherty, Anne Marie

AU - Chen, Xiaomin

AU - Alexander, Nicholas Simon

PY - 2014/10/10

Y1 - 2014/10/10

N2 - This study explores the franchise relationship in China, focusing on the relational constructs of power, control, support and conflict in this developing franchise environment. Agency theory has dominated franchise research. A more rounded theoretical interpretation of the franchising relationship is offered by employing both agency theory and institutional theory perspectives.The study adopts an interpretive approach, employing in-depth interviews with franchisors and franchisees in nine franchise organisations operating in the retail sector in China. It contributes a fuller understanding of how to manage the research process in China.The study reveals how the relational constructs of power, control, support and conflict are manifest in the franchise relationship in China. The explanatory power of agency theory is apparent when viewed in terms of the vertical agency problem. However, free-riding outside the franchise system, in the form of counterfeiting, mitigates against the occurrence of free-riding within it. With regard to institutional theory, we demonstrate that the regulatory institutional pillar is a crucial foundation for the franchise relationship.The study offers insights for franchisors and franchisees considering franchise relationships in China.For the first time in the literature, this study offers insights into key elements ofthe franchise relationship in China. Employing both agency and institutional theories facilitates a rounded explanation of the developing franchise environment in China.

AB - This study explores the franchise relationship in China, focusing on the relational constructs of power, control, support and conflict in this developing franchise environment. Agency theory has dominated franchise research. A more rounded theoretical interpretation of the franchising relationship is offered by employing both agency theory and institutional theory perspectives.The study adopts an interpretive approach, employing in-depth interviews with franchisors and franchisees in nine franchise organisations operating in the retail sector in China. It contributes a fuller understanding of how to manage the research process in China.The study reveals how the relational constructs of power, control, support and conflict are manifest in the franchise relationship in China. The explanatory power of agency theory is apparent when viewed in terms of the vertical agency problem. However, free-riding outside the franchise system, in the form of counterfeiting, mitigates against the occurrence of free-riding within it. With regard to institutional theory, we demonstrate that the regulatory institutional pillar is a crucial foundation for the franchise relationship.The study offers insights for franchisors and franchisees considering franchise relationships in China.For the first time in the literature, this study offers insights into key elements ofthe franchise relationship in China. Employing both agency and institutional theories facilitates a rounded explanation of the developing franchise environment in China.

KW - China

KW - Institutional theory

KW - Retail

KW - Qualitative

KW - Agency theory

KW - Franchise relationship

U2 - 10.1108/EJM-04-2012-0199

DO - 10.1108/EJM-04-2012-0199

M3 - Journal article

VL - 48

SP - 1664

EP - 1689

JO - European Journal of Marketing

JF - European Journal of Marketing

SN - 0309-0566

IS - 9-10

ER -