Distance-education technology has moved towards multimedia-oriented systems which allow
an effective synergy of synchronous and asynchronous interaction. Virtual classrooms have
become more and more popular, providing a multi-media context for synchronous teaching and
learning at universities world-wide. This dissertation investigates the impact of cultural
background on teaching and learning in synchronous virtual classrooms from the perspective
of teachers at universities.
Nineteen interviews were carried out via Skype with 17 teachers from five different countries.
A phenomenological approach was used for the data analysis to find the “essence” of the
experience of using a virtual classroom for synchronous online conferencing. Three themes
emerged from the data analysis: Culture and its effects, Technology, and Pedagogy. Within
these themes, the participants explained their views of the various aspects that define culture,
explained their own cultural backgrounds and reported their experiences of stereotyping,
gender-related issues, using a webcam and recording in their virtual classroom teaching.
Furthermore, the effects of technology in relation to teaching in multi-cultural virtual classes
were addressed. Finally, the pedagogical impact of teaching in a virtual classroom with students
from diverse cultural backgrounds was analysed.
The results show that there were two layers of cultural impact arising from the teachers´ and
the students´ cultural background. The first one was the obvious existence of different cultures
and what the teachers experienced consciously. This included awareness of adjusted didactics
when teaching in a virtual classroom with diverse students. However, there was a second level,
which revealed that the teachers were showing behaviours related to the theories of white
ignorance (Mills, 2007), double-consciousness (Du Bois, 1994) and even panopticism (Foucault, 1977) without being aware of it. Thus, the desired concept of multiculturalism
(Richeson & Nussbaum, 2004) in virtual classroom teaching was not exercised.
However, it was concluded that a virtual classroom can be used as a safe environment for
students and teachers from diverse cultural backgrounds if the teachers are aware of their own
presence (Garrison, Anderson & Archer, 2000), their cultural background and which effects
their belonging to a “dominant” culture will have on their own behaviour and that of their
students. If managed carefully, the virtual classroom offers a mixture of tools that can be used
appropriately for creating interactivity and constructing knowledge with diverse participants;
e.g., text chat can be used as a discussion tool for students who are too shy to speak into a
microphone. Future studies are recommended to investigate the perception of students from
various cultural backgrounds, as the research presented in this thesis focused solely on teachers´
experiences.