The (mis)representation of customer service

Organisation Work and Technology

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Published

Standard

The (mis)representation of customer service. / Bolton, Sharon; Houlihan, M.
In: Work, Employment and Society, Vol. 19, No. 4, 2005, p. 685-703.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Bolton, S & Houlihan, M 2005, 'The (mis)representation of customer service', Work, Employment and Society, vol. 19, no. 4, pp. 685-703.

APA

Bolton, S., & Houlihan, M. (2005). The (mis)representation of customer service. Work, Employment and Society, 19(4), 685-703.

Vancouver

Bolton S, Houlihan M. The (mis)representation of customer service. Work, Employment and Society. 2005;19(4):685-703.

Author

Bolton, Sharon ; Houlihan, M. / The (mis)representation of customer service. In: Work, Employment and Society. 2005 ; Vol. 19, No. 4. pp. 685-703.

Bibtex

@article{6e4df98ac5394c28bc83dec41f2f19b2,

title = "The (mis)representation of customer service",

author = "Sharon Bolton and M Houlihan",

year = "2005",

language = "English",

volume = "19",

pages = "685--703",

journal = "Work, Employment and Society",

issn = "0950-0170",

publisher = "SAGE Publications Ltd",

number = "4",

}

RIS

TY - JOUR

T1 - The (mis)representation of customer service

AU - Bolton, Sharon

AU - Houlihan, M

PY - 2005

Y1 - 2005

M3 - Journal article

VL - 19

SP - 685

EP - 703

JO - Work, Employment and Society

JF - Work, Employment and Society

SN - 0950-0170

IS - 4

ER -

Research